Title: HORRIBLE support…
Last modified: September 2, 2016

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# HORRIBLE support…

 *  [modulusman](https://wordpress.org/support/users/modulusman/)
 * (@modulusman)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/horrible-support/)
 * Wow… after weeks of attempting to monkey around with this thing to get it to 
   work and numerous attempts to contact the developer through this forum and every
   possible email address I get a canned response about an update that didn’t fix
   my issue and the topic was marked “resolved.”
 * So I added a new post that said that my problem wasn’t resolved, and asked for
   further support and I come back a few days later and find that rather than spend
   a few minutes typing anything at all that might help me… Someone chose to delete
   my post.
    This plugin is OK… but not worth the effort…
 * And in case nobody noticed… all of the 5 star reviews are by the author.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Zack Katz](https://wordpress.org/support/users/katzwebdesign/)
 * (@katzwebdesign)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/horrible-support/#post-7750718)
 * I thought the update I posted based on that thread would fix your issue. I didn’t
   post a canned response; I posted a response asking you to let me know if it fixed
   the issue. It didn’t. I’m going to find out why.
 * Also, I can’t delete any posts. That’s not possible for me to do on WP.org.
 * My goal is to support this plugin and have it work well for you. This is a free
   plugin with free support and I’m doing the best I can to make it great for everyone.
 * Please send me a login to your WordPress installation to [support@katz.co](https://wordpress.org/support/topic/horrible-support/support@katz.co?output_format=md)
   so I can troubleshoot your issue.
 *  Plugin Author [Zack Katz](https://wordpress.org/support/users/katzwebdesign/)
 * (@katzwebdesign)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/horrible-support/#post-7750722)
 * I’ve made a bunch of improvements to the plugin with Version 1.6 – please let
   me know if they solve the problems you’ve been having with the plugin.
 *  [Bryce Redford](https://wordpress.org/support/users/bryce-redford/)
 * (@bryce-redford)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/horrible-support/#post-7750724)
 * Zack I believe the issue is not with the plugin directly but a server side issue,
   upgraded to PHP 5.3.3 and it solved the problem
 *  Plugin Author [Zack Katz](https://wordpress.org/support/users/katzwebdesign/)
 * (@katzwebdesign)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/horrible-support/#post-7750727)
 * [@bryce](https://wordpress.org/support/users/bryce/) – Good to know; thanks for
   reporting!
 *  [Bryce Redford](https://wordpress.org/support/users/bryce-redford/)
 * (@bryce-redford)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/horrible-support/#post-7750728)
 * [@zack](https://wordpress.org/support/users/zack/), pleasure – sometimes the 
   solutions to problems are not always obvious or relating to the software itself!
 *  [darrennye](https://wordpress.org/support/users/darrennye/)
 * (@darrennye)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/horrible-support/#post-7750734)
 * The key here is – this IS a FREE plugin with FREE support – so you can’t expect
   someone to focus on just all your problems in a way that you are apparently expecting.
 * There are hundreds of issues that can happen in software, Bryce pointed out one
   of them, that are not directly related to the source program itself.
 * Give Zack a break. His tools are actually quite useful and a bargain, if you 
   can get them to work in your environment.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘HORRIBLE support…’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/interspire-bigcommerce_c0d1c7.svg)
 * [Bigcommerce](https://wordpress.org/plugins/interspire-bigcommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/interspire-bigcommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/interspire-bigcommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/interspire-bigcommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/interspire-bigcommerce/unresolved/)
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 * 6 replies
 * 4 participants
 * Last reply from: [darrennye](https://wordpress.org/support/users/darrennye/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/horrible-support/#post-7750734)