Title: Horrible support Last modified: September 3, 2016 --- # Horrible support * [kalaharibuster](https://wordpress.org/support/users/kalaharibuster/) * (@kalaharibuster) * [11 years, 3 months ago](https://wordpress.org/support/topic/horrible-support-9/) * This plugin breaks the visual editor for me and others. This issue has been known and reported by several people in the support section going back at least 4 months. The plugin author has done nothing about it, even after he’s been offered help by another programmer who pointed out a possible fix and offered to implement the fix if given access to the source code. That does it for me. I will uninstall this plugin and not look back. If the code is written so horribly that it breaks core functionality like the WordPress editor and then nothing is done about it, I do not want to deal with it in the future. Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Author [switzer](https://wordpress.org/support/users/switzer/) * (@switzer) * [11 years, 3 months ago](https://wordpress.org/support/topic/horrible-support-9/#post-7963617) * Hi – This issue has been reported and identified as an issue with a popup blocker being installed and blocking some code which makes the visual plugin editor work. Is this the same issue that you have dealt with? If not, I have not heard about an outstanding issue with the plugin. If you have any information about a different issue, please let me know. * Cheers, Scott * Thread Starter [kalaharibuster](https://wordpress.org/support/users/kalaharibuster/) * (@kalaharibuster) * [11 years, 3 months ago](https://wordpress.org/support/topic/horrible-support-9/#post-7963620) * Yes it is this issue, which has been reported for at least 4 months (I now found 6 mth old threads even) and not been resolved. It’s hardly a solution to expect people to uninstall their popup blocker (disabling doesn’t help), when most people don’t even initially realize that it’s your plugin that suddenly broke their WordPress visual editor. So for this to be unresolved so long and for you to say it’s “identified” and to pretend that there is no “outstanding issue” is quite ridiculous. It is **identified as caused by your plugin**, so it would ** be nice if you’d fix it and not cause people’s editors to break** just because they installed and activated your plugin. I noticed that now after my review you have responded to einsiol who proposed a solution and offered help in the implementation. In your comment to einsiol you also mentioned the problem as being [related to the URLs you use in your plugin](https://wordpress.org/support/topic/breaks-critical-component?replies=4) and that you want to fix that. But you already made that same comment/promise 6 months ago in another thread about the issue [here (#8)](https://wordpress.org/support/topic/updating-to-latest-visual-editor-not-working?replies=9) and until today it has not been fixed. So I don’t know if now you are finally going to fix it yourself or work something out with einsiol, but I hope so in the interest of the people (myself excluded) who still want to use your plugin.** Otherwise at least leave a prominent warning that the plugin could break the visual editor if ad blockers are installed**, as you have known for 6 months now. Cheers. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Horrible support’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/advertising-manager.svg) * [Advertising Manager](https://wordpress.org/plugins/advertising-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/advertising-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/advertising-manager/) * [Active Topics](https://wordpress.org/support/plugin/advertising-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/advertising-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/advertising-manager/reviews/) * 2 replies * 2 participants * Last reply from: [kalaharibuster](https://wordpress.org/support/users/kalaharibuster/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/horrible-support-9/#post-7963620)