Support » Plugin: Pootle Pagebuilder - WordPress Page builder » Horrible product, horrible service

Horrible product, horrible service

  • brentst

    (@brentst)


    4 months, 1 week ago

    Bought pootle press for a client site and he hated it. Cancelled auto renew and still got billed.

    No return emails asking for support

    After 10+ years of using WordPress this has been the worst experience ever.

    [Part that’s not describing user experience has been removed by moderator]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Jamie Marsland

    (@jamesmarsland)

    4 months, 1 week ago

    Hi Brent,

    We’ve just checked and we can’t find any support ticket from you?

    Here’s the link to contact support for our plugins – pootlepress.com/support-form

    Please note that the licence management for our commercial plugins is handled by Freemius and they always send out notifications of renewals prior to the renewal ticking over, with a link to cancel the renewal. If you contact support they’ll be able to check whether your renewal email was sent.

    If you cancelled the auto-renewal then the billing would have been stopped by Freemius, but contact support with your licence details and they can double check for you.

    Please could you refrain from making unsubstantiated personal attacks on me on public forums like this. As a result, I’m going to have to ask the wordpress team to investigate.

    Thread Starter brentst

    (@brentst)

    4 months, 1 week ago

    Hi Jamie

    I apologize for the personal remarks. My frustration level is quite high.

    Do you answer your jamie@ email address?

    I have sent 4 emails to it in the last month

    Thanks

    Brent

    Plugin Contributor Jamie Marsland

    (@jamesmarsland)

    3 months, 3 weeks ago

    Hi Brent,

    I’m glad we got everything resolved in the end 🙂

    Sorry for the inconvenience,

    kind regards,
    jamie

    Plugin Author pootlepress

    (@pootlepress)

    3 months, 1 week ago

    Hi Brent,

    Thanks for updating the review now everything is resolved.

    Hopefully the wordpress team will put your updated review live at some point soon 😉

    jamie

    Thread Starter brentst

    (@brentst)

    3 months ago

    Hi Jamie,

    I have edited the review 3 times now to reflect the outstanding customer service you provided but it seems the mods are not accepting the edits.

    Thanks,

    Brent

Viewing 5 replies - 1 through 5 (of 5 total)
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