Hi @organicfarmer
We are really sorry to hear about your experience.
At the moment, we do not have enough details to fully understand what went wrong or how this could be related to the latest update. We would genuinely like to look into this and help clarify the situation.
We can see that you contacted our support around three months ago regarding a date range change: https://wordpress.org/support/topic/change-in-date-range/ We responded quickly and released an update addressing that issue. After that, we did not receive any further feedback, so we were not aware of any ongoing problems on your side.
If you are willing, we would really appreciate more details:
- what exactly stopped working after the update
- how this issue impacted your business
- what specifically felt lacking in our support, so we can improve
We care deeply about the quality of our plugins and about our users. If something did not work as expected, we want to understand it and make it right.
Thank you for sharing your feedback, and we hope to hear from you.
Hi @organicfarmer,
We haven’t heard back from you since our last reply, so we’re unable to investigate what happened in your case or determine whether it was related to the plugin update.
We’re sorry that your experience was disappointing. If you’re still experiencing the issue or would be willing to share more details, we’d be happy to investigate and do our best to help. The more information you can provide about what happened, the easier it will be for us to identify the cause.
Since we haven’t received any further information, we’ll mark this topic as resolved for now. If you’d like to revisit the issue in the future, please feel free to open a new support topic or contact our support team – we’ll be happy to help.
