Support » Plugin: BigContact Contact Page » Horrible plug-in, no support, no proper documentation

  • No support provided for this plug in , authors don’t seem to bother to support the plug-in properly. Not much customization can be done with it. It doesn’t work (when press send, it shows internal error) and the authors are not helping regarding this issue. Sorry not a good plug-in.

Viewing 4 replies - 1 through 4 (of 4 total)
  • No support provided for this plug in

    How do you know that? I cannot find any support topic that you posted in this plugin’s dedicated sub-forum.

    You might want to take a look at several of the postings and how the authors don’t bother answering them. Some topics have been unanswered for a month or more.

    I contributed by asking the same question the OP asked , so you might want to take a look instead of making assumptions esmi just to make the “authors” look good.

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    I don’t think Esmi thinks that at all. The suggestion was that if you have a problem with this plugin you may want to raise a support topic of your own.

    That’s normally more productive than leaving a 1 star review without even trying to obtain your own support.

    Plugin Author NorikDavtian

    (@norikdavtian)

    Point taken, but unfortunately we are unable to answer all the questions asked in the support forum especially if most of the questions have been answered already in a different post. Most of the time if you Google your error you will see that there was a question and answer regarding that issue before even opening a new ticket.

    Anyways we are trying our best to remove any bugs in the plugin and make the user experience as pleasant as possible. I am sorry that you choose to leave a 1 star review.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Horrible plug-in, no support, no proper documentation’ is closed to new replies.