I have never come across such poor support as that provided by Woo Commerce. We recently setup Woo commerce on a new website along with two Woo extensions we purchased – Nested Category Layout and Woo Commerce Brands.
In the development process we came across an issue involving subcategories so we posted the question through the Woo ticket system one week ago, which has gone unanswered. We contacted Woo a second time with the same response – no answer. Frustrated and needing to move forward with our project, we asked for our money back. The response again – no answer. Woo states it has a 30 day money back guarantee & refund policy, however we cannot even get them to acknowledge our refund request.
At some point over the past week, it would have been nice to receive a response, even if it only confirming our question had been received and that an answer would be forthcoming. Over the years we have dealt with many software providers who provide excellent to average support, but never have we come across a company that boasts so much and delivers so little. Woo may have a good product, however their customer service is the worst we have seen to date.
- The topic ‘Horrible (non-existent) Customer Service’ is closed to new replies.