Horrible Customer Service

  • jnelson72

    (@jnelson72)


    5 years, 9 months ago

    I purchased this theme for a client. Unfortunately I did not have the ability to make the changes I wanted without writing all new custom code for this site. I therefore chose not to use it and have requested refund from Superb Themes. Their customer service is horrible and they would not stand behind their product and refund it. Took weeks for them to respond to my request. Very disappointed and will never purchase one of their themes again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author Superb

    (@themeeverest)

    5 years, 9 months ago

    Hi Jnelson, I’m sorry to hear that you feel unfairly treated.

    I can see your refund request was denied because you still had the premium version of Magazinely installed and activated on your website while requesting a refund.

    We sell digital products, we don’t have any influence on what happens to our products after they have been downloaded.

    We don’t issue refunds to customers who are actively using our products.

    Sorry about the disappointment.

    Thread Starter jnelson72

    (@jnelson72)

    5 years, 9 months ago

    I AM NOT ACTIVELY USING YOUR PRODUCT. Yes I had to install the product to realize that it does not work. I am simply asking you to the do the right thing and process the refund. I am not using your product nor will I ever. In such tough times I’m requesting that you act human and make an exception and process a refund.

Viewing 2 replies - 1 through 2 (of 2 total)

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