• Resolved waynea330

    (@waynea330)


    I am currently working on a pre-inscription form for a client and i am using cleantalk because we were getting a lot of spam entries from the form. The form was made by using contact form 7. The issue is that when i enabled the honeypot option it caused a number and field to appear under the submit button. When i turn the honeypot off, it goes away. Here is an example:

    The other issue is that even if i turn off the honeypot and i put in a valid email address the form is not submitted. I get this message everytime: *** Forbidden. Your request has been detected as spam. *** Please let me know what is the issue for these two problems that i am having. Thanks.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter waynea330

    (@waynea330)

    For the time being i will deactivate clean talk on contact form on the website

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Seems like your theme is changing CSS scripts and breaking CleanTalk hide field scripts. Unfortunately, we can’t fix this from the plugin’s side, you can try to fix CSS scripts on your side.

    As for the second issue, please try to set the ‘Set cookies’ option to ‘Off’ here:

    WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings

    Thread Starter waynea330

    (@waynea330)

    DO you think that the coming soon might be blocking the css? Will it be possible for you to send me the css from your side?

    • This reply was modified 5 months, 1 week ago by waynea330.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    This field should have type=”hidden”. Unfortunately, we can’t fix it on your website, please check how it should work on Contact Form 7 on the standard theme and try to do the same for your theme.

    Thread Starter waynea330

    (@waynea330)

    Could a “display: none;” work for these 3 html tags???

    Plugin Support sergecleantalk

    (@sergecleantalk)

    You can try this. It’s up to you to decide what method to use.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 7 replies - 1 through 7 (of 7 total)
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