Support » Theme: eStore » Homepage shows user/admin not logged in

  • Hi everyone,

    Can anyone tell me how to solve the issue?

    Whenever me or user log in on my site then when clicking on homepage it shows that the user not logged in. Even my visit site option in the dashboard shows the normal site (i.e. without admin options on the top like i am not logged in). This happens only for homepage, if i click on any other page it shows that I am logged in.

    I used super cache plugin but now i have deactivated and deleted it but still getting the issue.

    I am using cloudflare for the site settings. When I purge everything on the cache settings then for sometime everything turns fine but after sometime it again shows same error.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @aek45,

    Can you please provide us the screenshot link of the issue for a better understanding of the issue?

    Thanks and Regards,
    Ankit

    Thread Starter aek45

    (@aek45)

    Hi Ankit,

    Thanks for the reply.

    I have attached the snapshots on this link https://postimg.cc/gallery/YSxqXWK

    Please see the names of the snapshots. I am sure you will get the idea.

    You can see that after clicking homepage the menu and my account button shows that I am loggedout.

    And also me or any user can’t seem to logout from the site. it goes to the confirmation page of WP and does nothing. You can refer the “after clicking on logout” snapshot for this.

    Hi @aek45,

    We need your site’s temporary login link to check the issue in detail, so can you please contact us via our official site https://themegrill.com/ chat support so that we can further discuss it and provide you with an appropriate solution.

    Thanks and Regards,
    Ankit

    Thread Starter aek45

    (@aek45)

    Hi Ankit,

    Thanks for the reply,

    Actually, I think its a cache issue because since I have disabled the cache settings on cloudflare this problem is not occuring.

    But it is a temporary fix. I am doing some changes on my site now so when I will switch on the cache settings again and this error comes then I will definitely contact on your chat support as you suggested above.

    Thanks again

Viewing 4 replies - 1 through 4 (of 4 total)
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