Support » Plugin: WP Knowledgebase » Homepage image displaying on Knowledgebase pages

  • Resolved allsortedbus

    (@allsortedbus)


    Hi

    We have been using the App for over 18 months without any dramas. In fact it has worked beautifully.

    However, I noticed today that the formatting on our knowledge base pages is all messed up.

    The Homepage image is now displaying as a background on our knowledgebase pages. We have made no changes

    We are using the Zerif Pro theme.

    Any ideas to help sort this out would be appreciated.

    Thanks

    Scott

    The page I need help with: [log in to see the link]

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  • Plugin Author Maeve Lander

    (@enigmaweb)

    Things don’t just break on their own 😉 So it is likely that an update of some sort changed something on your site (plugin, core, themes?) causing the css or page templates associated with the KB to change and no longer look the way you expect.

    To troubleshoot, it’s probably helpful to work out what changed, and that will give you some clues. For example, if the theme was updated, look at what changed and how that might have affected the KB.

    Another path forward would be to employ a developer for an hour or two to style the KB the way you want. They’ll be able to apply some template or css to make it look however you want.

Viewing 1 replies (of 1 total)
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