Support » Fixing WordPress » Home Page Not Visible on Mobile

  • This is a really odd item that I have been trying to fix for weeks!

    I have a WP.org site, use Divi (theme), and pull Slider Revolution (plugin) shortcode in through Divi code modules. My site had been live for months with no issues, and I tried to add another module to the home page. Since then, my home page does not display on mobile devices.

    I started by trying all of the normal mobile view and scaling settings in both Divi and Slider Rev. I then removed the new module, then reverted to the previous version of the page, tried removing all content and rebuilding the page, tried building new pages (both with the Divi builder and without). Nothing has worked.

    From working with developers on other forums, we have weeded out both Divi and Slider Rev as the source. I thought it might be at the page level, because one of the modules impacted is the footer, which appears properly on all of the other pages. So I built new subpages and they also had the same issue as the home page. So the shortcode used in the footer module appears on all pages, except the home page and any new pages I try to build.

    Another oddity: All of the mobile previews that are available in Divi and Slider Rev, they all show the page/module scaled properly. It is only the live version that is impacted.

    I am truly running out of ideas. Any help at all is appreciated!!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Mobile compatibility is theme-dependent.

    Since you use a commercial theme and plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations: http://www.elegantthemes.com/forum/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Commercial products are not supported in these forums.

    Thread Starter Kate Wright

    (@katew979)

    I have already worked with the Divi/Elegant Themes and Slider Rev forums and they both determined the issue was not in their products, which is what led me to try here.

    I have taken a look and it appears that the issue is related to Rev Slider.

    I would guess that it has to do with conflicts trying to load 9 sliders on one page.

    I would start by deactivating a few sliders and seeing if that changes anything – perhaps one at a time until you find the culprit slider.

    RevSlider is the company you need to be talking to for support. I am putting my money on their product being the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
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