Support » Theme: Twenty Nineteen » Home page navigation menu broken – ‘image could not be loaded’

  • Hi

    Something odd is happening on this home page and I have no idea why! When you try to click on any of the links in the main navigation menu, a message comes up saying “The image could not be loaded” and you remain on the home page.

    On any of the other pages, this same navigation menu works perfectly.

    I don’t think it has always done this (I’ve been building the site on and off for a couple of months) but I have no idea what’s caused it. I’ve gone round changing settings all over the place to try and solve the problem but I’m now stumped!

    Help! Thank you.

    Jamie

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    This may be a plugin conflict. Please attempt to disable all plugins. If the problem goes away, enable them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins, while you’re still logged in, without affecting normal visitors to your site.

    For a bit of extra info, looking at the site source code it appears hiccup is coming from Magnific Popup which is a jQuery lightbox solution.

    If you have WF Magnific Lightbox installed or any other plugin related to Magnific I imagine that disabling that particular plugin will resolve the issue.

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