Historical Data loss after update

  • Resolved DavidBridger

    (@jackboswell99)


    3 years, 7 months ago

    I believe we updated the website last week, and since I’ve come back to work on Tuesday. All of our historical data has vanished. I’ve updated the historical data and it hasn’t yet come back.

    Is there a long wait on the data coming back or is there further issues at play?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    3 years, 7 months ago

    Hi there,

    From what you describe it seems like there might be further issues at play. Am I correct in saying you’ve gone to WP Admin » Analytics » Settings, and re-imported your historical data with the Skip previously imported customer and orders data >>unchecked<<?

    If that’s the case, I suggest creating a staging site with the backup of your website from before your update, and running tests on there to see what the issue might be.

    Thread Starter DavidBridger

    (@jackboswell99)

    3 years, 7 months ago

    I’ll look into the staging site. Thanks for the help.

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    3 years, 7 months ago

    Hi @jackboswell99

    We haven’t heard back so this thread will be closed. Feel free to open a new thread if you still have issues.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Historical Data loss after update’ is closed to new replies.

Tags