Historic Data isn’t showing in graph

  • Susie Brew

    (@susie-brew)


    4 years, 1 month ago

    Hi – I have updated to the latest (changed) version of GADWP – v 6.0.1. The stats are appearing for the dates since the update went through and the new Exact Metrics dashboard has been displayed. However, there is no historic data showing. How do I get this updated, as I had understood the data is held in Google Analytics, so should just show up. Thanks Susie

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Susie Brew

    (@susie-brew)

    4 years, 1 month ago

    Hi – It was because I had linked to the incorrect Google Analytics account. All the historic data is under a different Google Analytics log in where there are two properties (websites). However, linking to this now gives me a different problem. When I link using this account, it links to the incorrect property. How can I override this to input and link to the correct property? Thanks.

    Thread Starter Susie Brew

    (@susie-brew)

    4 years, 1 month ago

    Hi – I haven’t heard back from you on this issue. Even odder is that since 24th February it is picking up the right data for the correct website but all data prior to that remains the wrong website data.
    Should I uninstall and reinstall the plugin?
    I’d be grateful for a response.
    Thanks

    Plugin Author chriscct7

    (@chriscct7)

    4 years, 1 month ago

    Hi there,
    It’s likely that the UA code selected during auth isn’t the right one.

    Can you reach out to us at exactmetrics.com/lite-support/ with the website url in question? We can try to pull archived versions of the site to confirm that

    -Chris

    Thread Starter Susie Brew

    (@susie-brew)

    4 years, 1 month ago

    Hi Chris
    Sorry I thought I had replied yesterday but it doesn’t look like I have – the website is http://www.visitpewseyvale.co.uk.

    Susie

Viewing 4 replies - 1 through 4 (of 4 total)
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