Title: High Praise
Last modified: May 31, 2024

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# High Praise

 *  [Dan](https://wordpress.org/support/users/dphower/)
 * (@dphower)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/high-praise-2/)
 * I had been living with the standard Media Library for three years when I discovered
   Filebird a week ago. I was sold shortly after I installed it, and purchased the
   Pro edition. For me the value comes from being able to organize images into folders
   and set how you want your media and folders to be sorted.
 * Additionally, the value comes from NinjaTeam’s top notch customer service. I 
   discovered two issues. The first issue was caused by my custom theme code that
   I would not have been able to find on my own. NinjaTeam found it very quickly.
   The second issue was a minor bug related to the auto sort setting not working
   consistently when viewing media as gallery thumbnails. They fixed it within a
   day.
 * It was reassuring to connect with Alina and Mia chat every time I interacted 
   with them through chat and to automatically receive updates and transcripts via
   email.

Viewing 1 replies (of 1 total)

 *  Plugin Support [alina98](https://wordpress.org/support/users/alina98/)
 * (@alina98)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/high-praise-2/#post-17793898)
 * Hi [@dphower](https://wordpress.org/support/users/dphower/) ,
   It is delightful
   to hear such positive words and it’s always a pleasure to serve our users 😉Please
   do not hesitate to reach out if you need any further help or request!Best regards,
   Alina

Viewing 1 replies (of 1 total)

The topic ‘High Praise’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [alina98](https://wordpress.org/support/users/alina98/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/high-praise-2/#post-17793898)