Support » Plugin: WooCommerce » Hide out of stock variations when filtering

  • Hi, I have the same problem many people face with Woocommerce. I made a Woocommerce shoe store for a customer (I run a web-agency). When filtering shoes by shoe size the results show ALL shoes that are available in that size REGARDLESS if that size is in stock. If customers search for shoes in size 43 they get a selection of shoes but when they click on one they often see that the specific shoes isn’t available in that size which is very frustrating for them. Do you already have a fix for this or a workaround I can use in this situation? Lot’s of people complain about this because filtering on product variations (shoe sizes in this example) should be a basic function in a webshop right?

    I spend hours and hours browsing the internet for a solution but really nobody has a solution for this problem and I saw that a lot of people have the same issue with this. I read that this problem has to do with performance etc. but I would rather have a slow, functioning shoe store than a shoe store where people can’t even find a shoe in their size.

    Thanks in advance.

    William

    https://wordpress.org/plugins/woocommerce/

Viewing 15 replies - 1 through 15 (of 24 total)
  • Sorry to know that you are facing this problem. Did you check Hide out of stock items from the catalog setting under WooCommerce > Settings > Product > Inventory ? Is it not working?

    Also, could you please share the website link?

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Hi, Thanks for replying so fast. I did check that checkbox, didn’t work. I guess that only works when the product as a whole is out of stock, not when a couple of variations of that product are out.

    The link of the website: http://birkenshop.be/product-categorie/birkenstock/sandalen/
    The filter i’m talking about is: ‘Schoenmaat’ (that stands for shoe size in dutch) just select a shoe size and click a couple shoes, you’ll notice that the filter doesn’t look if the size is out of stock or not.

    system status report:

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    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    What you are experiencing does seem off, but unfortunately it’s the way things are supposed to work.

    You can read more about why here: https://github.com/woothemes/woocommerce/issues/6574

    So what you are saying is that Woocommerce doesn’t allow filtering on product variations even if this is a key function like in a Shoe store, Clothing store, etc. People just have to scroll through the store and hope that the shoes they like are available in their size. This makes the customers have a very bad shopping experience.

    Don’t get me wrong, I use Woocommerce all the time and only in this shop I ‘ve got troubles using it.

    I read the article you’ve commented and it seems (by googled this problem) many people are having this issue. This article dates from 2 years ago though and Woocommerce hasn’t done anything to solve this failure in it’s functionalities.

    It just disappoints me that Woocommerce doesn’t have a solution for this problem even though it is been there forever. The only solution would be to switch from Woocommerce to another e-commerce service but we just transferred the store from Magento to Woocommerce (because in many aspects Woocommerce was a beter option for this customer) a couple of month ago so that’s not an option either.

    Guess i’m stuck with this problem?

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    > Guess i’m stuck with this problem?

    Unfortunately, yes. The answer in that thread makes sense, as parsing through each variation on each filter change would, in turn, slow the site down…possibly to an unusable status, depending on the number of variations that would need to be read each time.

    I agree, the answer in the article makes sense in terms of performance issues but that’s a rather silly excuse. From my experience as a webdeveloper Woocommerce is the only e-commerce platform that has this problem and they apparently refuse to do something about it. If the performance issue would be an unavoidable problem, why do other e-commerce platforms don’t have this bug then?

    What I’m trying to accomplish here isn’t rocket science. It’s just a basic functionality of any e-commerce website with variations. If checking if a variation is in stock when filtering products is going to slow down or even crash your website Woocommerce is just coded badly, plain and simple. I assumed that a team as big as Woocommerce could manage to fix this error that has been going on for over 2 years or even longer.

    Hi williamm095!

    Have you solved the issue? I have the same whit my shoes store. I’m stuck, don’t know what to do…

    • This reply was modified 2 years, 11 months ago by antondrob.

    Hi antondrob,

    Sadly enough I am unable to fix the problem myself and the Woocommerce makers resist making a fix for this..so no I havn’t been able to solve this.

    I hope they are going to fix this bug soon but I doubt it since it’s been a problem for over 2 years.

    William

    Wierd. Very wierd logic, very inconvenient. I asked some woocommerce experts on freelance sites, they didn’t solve the problem.
    Thanks for the answer!

    I am having the same problem with my jewellery sizes.
    Very frustrating for customers
    WOO PLEASE FIX THIS!! EVERY OTHER PROVIDERS FILTERS WORK WHY NOT YOURS??
    http://www.loveamberx.co.uk

    major problem for any clothing store as well. 5000 styles endless dissapointment for someone looking for a specific size!

    Not sure a problem I encountered is related to this issue.

    But from the Admin panel backend, the searching for products also retrieves
    Out-of-Stock even though I am trying to add product to an order. The logic
    does not sound good -> adding an out-of-stock product.

    Please see the detailed steps on WordPress.org forum.

    https://wordpress.org/support/topic/in-order-form-add-products-not-working-correctly/

    Sam

    (@xumbrella)

    Did any one find a fix to the product filters issue? This is such a major problem for woocommerce, I have looked and looked on google for a solution but cannot find one.

    Please help Woocommerce, your competitors Magento and Shopify can handle this why doesn’t WC??

    thanks

Viewing 15 replies - 1 through 15 (of 24 total)
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