Support » Plugin: Helpful » Hide Helpful if user has already voted not working

  • Resolved Melissa

    (@yukino031902)


    Hi! When I check the setting to hide Helpful if the user has already voted, it seems to have no effect. The question simply reappears when I refresh. Thanks for taking a look!

    • This topic was modified 5 months, 2 weeks ago by  Melissa.
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  • Plugin Author Pixelbart

    (@pixelbart)

    Hi Melissa! Thanks for your feedback! That does not sound good, but I also can not understand … I tested it and it worked.

    Which version do you use and are the votes saved?

    My (german) example: https://klakki.me/

    • This reply was modified 5 months, 2 weeks ago by  Pixelbart.
    Melissa

    (@yukino031902)

    I am using version 2.4.7.

    The link I provided worked for you when you tested it?

    The votes are being saved, I can see them on the Posts listing page. My Dashboard widget is not updating with any data however.

    Edit: I also want to point out that I am using Helpful with the shortcode.

    • This reply was modified 5 months, 2 weeks ago by  Melissa.
    Plugin Author Pixelbart

    (@pixelbart)

    Thanks for the info, I’m work on it right now. If all goes well, it will be solved tomorrow at the latest. I am working on it! Thanks for your feedback! 🙂

    • This reply was modified 5 months, 2 weeks ago by  Pixelbart.
    Melissa

    (@yukino031902)

    I figured out the issue! I am also on WP multisite and had network activated the plugin, however it needs to be activated on a site-by-site basis. Thank you for looking into this issue and responding so quickly.

    Plugin Author Pixelbart

    (@pixelbart)

    Ahhh good to know! Thanks!

    Nevertheless, there will be an update, so I can find out the version itself in the future 🙂 In addition, I’m working on a “simple” theme, which is constructed as similar as your theme. (i use it in a similar way, only with buttons and text)

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