Hide form after submission

  • Resolved janpmueller

    (@janpmueller)


    1 month, 3 weeks ago

    Hello!

    The confirmation message after booking is shown to the frontend user at the top of the form – with the length of our form, that means the message is not visible to our users, leading them to click the button again. We regularly have double or triple bookings because of that.

    I could neither find an option to hide the whole form after submission, or the ability to decide where the message is shown. We call the form with the #_BOOKINGFORM code, and it all seems to happen within that.

    Thanks for any help!

    Jan

    PS: Our plugin is German, if you’d like to point me to a certain feature, I’d much appreciate if you could be specific about where exactly to find that feature, that’ll enable me to hunt it down.

Viewing 6 replies - 1 through 6 (of 6 total)
  • joneiseman

    (@joneiseman)

    1 month, 3 weeks ago

    Are these registered users who are booking events or are these “No User” bookings. When registered users book on my website the form is removed after a successful booking.

    Thread Starter janpmueller

    (@janpmueller)

    1 month, 3 weeks ago

    We only have guest users, so these are “No User” bookings. Interesting that your form gets hidden, though! Has that always been the case?

    joneiseman

    (@joneiseman)

    1 month, 3 weeks ago

    I think that has always been the case. I haven’t tried “No User” booking mode.

    joneiseman

    (@joneiseman)

    1 month, 3 weeks ago

    It also works for me for No User bookings. After I book the Event I see the following:

    If I then refresh the page then the booking form returns.

    Thread Starter janpmueller

    (@janpmueller)

    1 month, 2 weeks ago

    Curious, but also promising. Guess I’ll have to play around with the settings some more and disable some other plugins in order to find the issue. Thank you!

    Thread Starter janpmueller

    (@janpmueller)

    1 month, 2 weeks ago

    I have found the issue and note it here in case someone else has the same problem.

    I had made heavy changes to the display options for event pages. In that process, it looks like I removed the section tags around the booking form. What I had was this: 

    	<a name="em-event-booking-form"></a>
    	<h2>Booking</h2>
    	#_BOOKINGFORM

    After I played around with a default installation, I noticed the default page had section tags, which I then added: 

    <section class="em-event-bookings">
    	<a name="em-event-booking-form"></a>
    	<h2>Buchungen</h2>
    	#_BOOKINGFORM
    </section>

    Now everything works as intended again!

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.