Support » Plugin: iThemes Security (formerly Better WP Security) » Hide Backend not working

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  • Handoko


    Are you sure you have typed the correct login URL?

    Can you please tell me your website address? I may able to find your ‘correct’ login URL.

    Thanks Handoko. I have definitely got the correct URL – I can’t give you it here as it’s a live website for a client but it goes something like this:

    /site/ is the folder the site is located in on the server

    xxxxxx is the six digit code I added

    I take it there’s not .php or anything to add at the end?



    Okay, it seems you installed the site in a WordPress Multisite environment, isn’t it?

    I can perform some tests to find your login URL. I need the domain name to perform the tests. I won’t know the login URL if I don’t make any tests (hacking attempts).

    It’s okay if you have your reasons not to make it public. I guess your issue happens because you’re using a multisite environment. After you enabled the hide backend, you normally can only login using:

    – xxxxxx is your login slug (six digit code)
    – don’t use /site
    – don’t use .php

    No, it’s not a multisite environment, single WP site on the domain with the installation in a folder called /site/



    That’s the problem.

    If I’m not wrong, the plugin won’t work correctly if your website isn’t installed on a main or sub domain. Did you set the /site/ as a sub domain? Or perhaps (later) you may need to make it a multisite.

    For now, I only can recommend you to remove the plugin. You can not simply delete it because it won’t work. Here has all the information you may need, especially the item no. 1:

    Ah, then that plugin won’t work for me at all as I have to have WP in a folder since I have other folders on the site for non-wordpress development etc.

    I’m using WP Stealth Login for obscuring the login URL which seems to working quite well.

    p.s. I have the better WP security plugin working for other things though which seem to be quite good, just not working on the login URL hide function.

    So I assume I can still leave it enabled and use another plugin for hiding the login URL, although I realise that it means more plugins and more issues potentialy.



    Sure, you should keep the plugin. It is really a great security plugin.

    For login securiy I recommend you Login Security Solution plugin. I don’t use it, but it seems to be a good one and I like the author actively provides helps in the support forum.

    Ok, thanks for that – I will check out the Login Security Solution.

    Thank you for your help this week!

Viewing 9 replies - 1 through 9 (of 9 total)
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