Support » Plugin: WooCommerce » Hidden products still behaves as if they were there

  • Resolved pe3check

    (@pe3check)


    Hi,
    when a product is sold out, it is hidden on the page. But they still behaves as if they were there. There should be 20 products a page. On the first one there is 8, second one 4, then 0,1 and 3. Any idea how to fix this?

Viewing 12 replies - 1 through 12 (of 12 total)
  • @pe3check

    Can you provide a screenshot via https://snipboard.io to understand where this issue is happening?

    Thread Starter pe3check

    (@pe3check)

    Plugin Support Juan G. woo-hc

    (@judagutor)

    Thanks for the screenshots @pe3check !

    Are you using the inbuilt hide out-of-stock products setting?
    https://ibb.co/cTDF2HC

    Or did you add a custom snippet to hide them?

    To take a deeper look, could you please share your store URL and and a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Looking forward to hearing from you!

    Thread Starter pe3check

    (@pe3check)

    Yes, I am using the inbuild hide out-of stock.
    This is the URL of the category I posted: https://levnekryty.cz/kategorie/kryty-na-mobil/huawei/huawei-p20-lite/

    ### WordPress Environment ###
    
    WordPress address (URL): https://levnekryty.cz
    Site address (URL): https://levnekryty.cz
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.1.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: cs_CZ
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.41 (Ubuntu)
    PHP Version: 7.4.26
    PHP Post Max Size: 256 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 10000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.32-MariaDB-0ubuntu0.20.04.1-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: lk_
    Celková veľkosť databázy: 725.22MB
    Veľkosť údajov v databáze: 527.99MB
    Veľkosť indexu databázy: 197.23MB
    lk_woocommerce_sessions: Dáta: 4.02MB + Index: 0.05MB + Engine InnoDB
    lk_woocommerce_api_keys: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_woocommerce_attribute_taxonomies: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
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    lk_woocommerce_order_items: Dáta: 2.52MB + Index: 1.52MB + Engine InnoDB
    lk_woocommerce_order_itemmeta: Dáta: 12.52MB + Index: 15.03MB + Engine InnoDB
    lk_woocommerce_tax_rates: Dáta: 0.02MB + Index: 0.06MB + Engine InnoDB
    lk_woocommerce_tax_rate_locations: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_woocommerce_shipping_zones: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_woocommerce_shipping_zone_locations: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_woocommerce_shipping_zone_methods: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_woocommerce_payment_tokens: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_woocommerce_payment_tokenmeta: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_woocommerce_log: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
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    lk_aioseo_posts: Dáta: 5.52MB + Index: 2.52MB + Engine InnoDB
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    lk_aiowps_permanent_block: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
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    lk_icl_translate: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_icl_translate_job: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
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    lk_icl_translation_downloads: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
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    lk_links: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_litespeed_img_optm: Dáta: 0.02MB + Index: 0.09MB + Engine InnoDB
    lk_litespeed_optimizer: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_mclean_refs: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_mclean_scan: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_options: Dáta: 11.45MB + Index: 1.52MB + Engine InnoDB
    lk_postmeta: Dáta: 350.92MB + Index: 130.39MB + Engine InnoDB
    lk_posts: Dáta: 81.58MB + Index: 14.06MB + Engine InnoDB
    lk_redirection_404: Dáta: 0.02MB + Index: 0.05MB + Engine InnoDB
    lk_redirection_groups: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_redirection_items: Dáta: 0.02MB + Index: 0.09MB + Engine InnoDB
    lk_redirection_logs: Dáta: 1.44MB + Index: 0.16MB + Engine InnoDB
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    lk_social_users: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
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    lk_termmeta: Dáta: 3.52MB + Index: 3.03MB + Engine InnoDB
    lk_terms: Dáta: 0.14MB + Index: 0.17MB + Engine InnoDB
    lk_term_relationships: Dáta: 3.52MB + Index: 3.52MB + Engine InnoDB
    lk_term_taxonomy: Dáta: 0.17MB + Index: 0.17MB + Engine InnoDB
    lk_usermeta: Dáta: 0.42MB + Index: 0.44MB + Engine InnoDB
    lk_users: Dáta: 0.05MB + Index: 0.05MB + Engine InnoDB
    lk_wc_admin_notes: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wc_admin_note_actions: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_wc_category_lookup: Dáta: 0.13MB + Index: 0.00MB + Engine InnoDB
    lk_wc_customer_lookup: Dáta: 2.52MB + Index: 1.89MB + Engine InnoDB
    lk_wc_download_log: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
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    lk_wc_order_product_lookup: Dáta: 1.52MB + Index: 1.20MB + Engine InnoDB
    lk_wc_order_stats: Dáta: 1.52MB + Index: 0.67MB + Engine InnoDB
    lk_wc_order_tax_lookup: Dáta: 0.45MB + Index: 0.38MB + Engine InnoDB
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    lk_wffilemods: Dáta: 7.52MB + Index: 0.00MB + Engine InnoDB
    lk_wfhits: Dáta: 0.19MB + Index: 0.05MB + Engine InnoDB
    lk_wfhoover: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_wfissues: Dáta: 0.02MB + Index: 0.06MB + Engine InnoDB
    lk_wfknownfilelist: Dáta: 2.52MB + Index: 0.00MB + Engine InnoDB
    lk_wflivetraffichuman: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_wflocs: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wflogins: Dáta: 0.22MB + Index: 0.06MB + Engine InnoDB
    lk_wfls_2fa_secrets: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_wfls_settings: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wfnotifications: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wfpendingissues: Dáta: 0.02MB + Index: 0.06MB + Engine InnoDB
    lk_wfreversecache: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wfsnipcache: Dáta: 0.02MB + Index: 0.05MB + Engine InnoDB
    lk_wfstatus: Dáta: 0.17MB + Index: 0.13MB + Engine InnoDB
    lk_wftrafficrates: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_woo_sr_cart_items: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_woo_sr_orders: Dáta: 0.27MB + Index: 0.19MB + Engine InnoDB
    lk_woo_sr_order_items: Dáta: 0.17MB + Index: 0.09MB + Engine InnoDB
    lk_wpify_woo_log: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wt_iew_action_history: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wt_iew_cron: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wt_iew_ftp: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_wt_iew_mapping_template: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    lk_yith_wcwl: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_yith_wcwl_lists: Dáta: 0.02MB + Index: 0.05MB + Engine InnoDB
    lk_yoast_indexable: Dáta: 0.06MB + Index: 0.09MB + Engine InnoDB
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    lk_yoast_migrations: Dáta: 0.02MB + Index: 0.02MB + Engine InnoDB
    lk_yoast_primary_term: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
    lk_yoast_prominent_words: Dáta: 0.02MB + Index: 0.05MB + Engine InnoDB
    lk_yoast_seo_links: Dáta: 0.02MB + Index: 0.03MB + Engine InnoDB
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    lk_zasilkovna_dopravci: Dáta: 0.05MB + Index: 0.00MB + Engine InnoDB
    lk_zasilkovna_log: Dáta: 7.52MB + Index: 0.00MB + Engine InnoDB
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    lk_zasilkovna_staty: Dáta: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 48868
    blocks: 442
    br_product_filter: 1
    customize_changeset: 11
    jetpack_migration: 2
    nav_menu_item: 125
    page: 41
    post: 3
    product: 11043
    revision: 6989
    shop_coupon: 1
    shop_order: 6661
    shop_order_refund: 55
    user_request: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (36) ###
    
    Query Monitor: John Blackbourn – 3.7.1
    Admin Columns Pro - WooCommerce: AdminColumns.com – 3.6.1
    Admin Columns Pro: AdminColumns.com – 5.6.4
    All In One SEO Pack Pro: All in One SEO Team – 3.7.1
    Attachment Pages Redirect: Samuel Aguilera – 1.1.2
    Booster Plus for WooCommerce: Pluggabl LLC – 5.4.9
    Contact Form 7: Takayuki Miyoshi – 5.5.3
    Yoast Duplicate Post: Enrico Battocchi & Team Yoast – 4.2
    Google Tag Manager for WordPress: Thomas Geiger – 1.12.3
    Easy WP SMTP: wpecommerce
    alexanderfoxc – 1.4.7
    
    Faster Appearance - Menus: Chris Mavricos
    SevenSpark – 0.1.1
    
    Honeypot WooCommerce - WordPress AntiSpam: Camilo – 1.3.7
    Kadence WooCommerce Email Designer: Kadence WP – 1.4.9
    Loco Translate: Tim Whitlock – 2.5.5
    Product CSV Import Export (BASIC): WebToffee – 2.1.2
    Redirect 404 Error Page to Homepage: ProThoughts – 1.1
    Redirection: John Godley – 5.1.3
    TC Custom JavaScript: Tiny Code – 1.2.3
    Toret Email Attachments: Vladislav Musílek – 1.1.0
    Toret Zásilkovna: Toret.cz – 5.6.5
    UberMenu 3 - The Ultimate WordPress Mega Menu: Chris Mavricos
    SevenSpark – 3.7.6
    
    UpdraftPlus - Záloha/Obnova: UpdraftPlus.Com
    DavidAnderson – 1.16.66
    
    W3 Total Cache: BoldGrid – 2.2.1
    WooCommerce Product Feed: WebAppick – 3.1.40
    Phone Validator for WooCommerce: Precious Omonzejele (CodeXplorer 🤾🏽‍♂️🥞🦜🤡) – 1.3.0
    Woocommerce XML Feeds: toret.cz – 3.6.30
    WooCommerce EU VAT Assistant: Aelia – 2.0.24.210211
    WooCommerce Stripe Gateway: WooCommerce – 5.9.0
    WooMultistore: Lykke Media AS – 4.4.8
    WooCommerce Order Invoice Link: Miro Hudak – 1.0.0
    Stock Manager for WooCommerce: StoreApps – 2.8.3
    WooCommerce SuperFaktúra: Webikon (Ján Bočínec)
    2day.sk – 1.11.3
    
    WooCommerce: Automattic – 5.9.0
    WooSidebars: WooCommerce – 1.4.5
    Wordfence Security: Wordfence – 7.5.7
    WP Rollback: Impress.org – 1.7.1
    
    ### Inactive Plugins (3) ###
    
    Yoast SEO: Team Yoast – 17.7.1
    Yoast SEO: WooCommerce: Team Yoast – 14.4
    Yoast SEO Premium: Team Yoast – 17.6
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: CZK (Kč)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Slug pre obchod: #51 - /obchod/
    Košík: #50 - /kosik/
    Pokladňa: #49 - /pokladna/
    Môj účet: #48 - /my-account/
    Všeobecné obchodné podmienky: #270 - /obchodni-podminky/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.14.3
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Označiť ako vybavenú: 1 468
    Oldest: 2021-11-11 23:20:59 +0100
    Newest: 2021-12-12 20:32:48 +0100
    
    Zlyhal: 1
    Oldest: 2020-04-19 10:32:47 +0200
    Newest: 2020-04-19 10:32:47 +0200
    
    Vybavuje sa: 3
    Oldest: 2021-12-12 23:38:52 +0100
    Newest: 2021-12-18 19:31:57 +0100
    
    ### Status report information ###
    
    Generated at: 2021-12-12 20:36:19 +01:00
    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi there,

    Thanks for sharing your System Status.

    This could be due to caching. Thus, I’d recommend purging all cache from your caching plugins and checking if the issue persists. You could also reach out to your host to flush server-side caching.

    Let us know how it goes.

    Thread Starter pe3check

    (@pe3check)

    Hi,
    purging cache won’t fix the problem. I tried it many times.

    Plugin Support Juan G. woo-hc

    (@judagutor)

    Could you please run a full conflict test to discard a conflict with your theme or with a plugin?

    To do this, please temporarily switch your theme back to Storefront, disable all plugins except WooCommerce and repeat the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    I hope this helps!

    Thread Starter pe3check

    (@pe3check)

    Hi,
    I also tried this and the problem was still there.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @pe3check

    Sorry to hear that.

    Just to confirm, have you reached out to your hosting provider to flush server-side caching? It is highly probable that this is a caching issue.

    Thread Starter pe3check

    (@pe3check)

    Hi,
    yes, the server cache was also purged.
    This is happening all the time when something is sold out and hidden by woocommerce.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @pe3check,

    Based on what you mentioned earlier, you’ve already tried conflict testing and with only WordPress, WooCommerce and the default Storefront theme the issue persists, correct?

    That’s a bit strange though, and what you could do next is use the WooCommerce Tools available under WooCommerce > Status > Tools. For instance, you could clear transients and recount product terms – this can be useful if you change any settings that hide products from the catalog and have issues from that.

    The following step would be to get back to your host’s support team and check if they have server logs with any useful information that can help figure out what may be causing this.

    Thanks.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

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