Hidden Jetpack dependency and blocked for “regulated” stores

  • indanvil

    (@indanvil)


    6 months ago

    Nowhere in the description does it say the plugin depends on Jetpack, yet support informed me that it uses Jetpack’s backend services. That means I’m forced to follow Jetpack’s terms even though Jetpack isn’t installed on my site.

    On top of that, WooCommerce is often suggested as a good option for “high-risk” industries like CBD, alcohol, or firearms accessories, but in practice Automattic blocks exactly those merchants from using WooCommerce Tax. This makes it very difficult to actually run a store in these categories.

    When I asked for clarification, WooCommerce support told me I should abandon this plugin and instead go use Avalara or TaxJar. If that’s the real answer, then the dependency and restrictions should be clearly stated in the plugin description up front so merchants don’t waste their time.

    • This topic was modified 6 months ago by indanvil.
    • This topic was modified 6 months ago by indanvil.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    6 months ago

    Hey @indanvil – Thanks for sharing that feedback here and in the ticket with our team.

    Although we’d love to support every store, there are some highly regulated products that we aren’t able to at this time. However, it’s important to us that WooCommerce can still be used even if the plugins we develop aren’t available. To that end, we constantly work with our partners to provide more options to users, like Square for CBD sites, and are always happy to provide alternative options as well (like AvaTax and TaxJar).

    Also, we greatly appreciate the info and suggestion you shared about detailing any restrictions or limitations and I’m working with our docs team to make that info more clear.

    If we can assist with anything else, please do not hesitate to reach out to our Support team and let us know.

Viewing 1 replies (of 1 total)

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