Title: hidden fields not updating
Last modified: September 8, 2026

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# hidden fields not updating

 *  [ruvanswp](https://wordpress.org/support/users/ruvanswp/)
 * (@ruvanswp)
 * [18 hours, 52 minutes ago](https://wordpress.org/support/topic/hidden-fields-not-updating/)
 * Hi I want to hide the address field for clients, wrote a thread earlier at [https://wordpress.org/support/topic/remove-fields-for-contacts/](https://wordpress.org/support/topic/remove-fields-for-contacts/)
 * I’ve tried the solution suggested:
    1. Go to Jetpack CRM → CRM Settings → Client Portal
    2. Find the ‘Fields to hide on Portal’ section
    3. Entered ‘addresses’ (field name as shown in the ‘field sort’ page)
    4. Save Settings
    5. Preview Portal
 * But then the portal still shows the address. It also does not show the email 
   and status even though I’ve removed those fields from the hide list so perhaps
   my client portal isn’t updating. Do you have any suggestions on how I can fix
   this?
 * P.S. Changing the language did fix the addresses format for clients – thank you!

Viewing 1 replies (of 1 total)

 *  Plugin Support [Alin (a11n)](https://wordpress.org/support/users/alinclamba/)
 * (@alinclamba)
 * [5 hours, 29 minutes ago](https://wordpress.org/support/topic/hidden-fields-not-updating/#post-19015230)
 * Hi [@ruvanswp](https://wordpress.org/support/users/ruvanswp/),
 * Thanks for reaching out and for the detailed steps you’ve tried.
 * The issue is that `addresses`** isn’t a recognized field key** for the “Fields
   to hide on Portal” setting, which is why it had no effect.
 * To hide the address fields, you’ll need to use these specific keys:
    - **`jpcrm-main-address`** → hides the main address block
    - **`jpcrm-second-address`** → hides the second address block
 * Also, an important detail about how this setting works: **it replaces the default
   hidden fields rather than adding to them.** By default, `status` and `email` 
   are hidden on the portal. When you entered `addresses`, it replaced that default
   list, which is why status and email stopped being hidden even after you removed`
   addresses` from the list.
 * So if you want to hide both addresses while keeping status and email hidden as
   well, enter this:
 * `status,email,jpcrm-main-address,jpcrm-second-address`
 * You can also hide individual address fields if you prefer (e.g. `addr1`, `city`,`
   county`, `postcode`, `country`), but the group keys above are the easiest way
   to hide the entire address blocks at once.
 * Let us know if that works for you!

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Alin (a11n)](https://wordpress.org/support/users/alinclamba/)
 * Last activity: [5 hours, 29 minutes ago](https://wordpress.org/support/topic/hidden-fields-not-updating/#post-19015230)
 * Status: not resolved