Hidden fees? Customers being requested to pay more than the order total.

  • Resolved tsk138

    (@tsk138)


    3 years, 1 month ago

    We’re seeing a difference in the price of the order and the amount BTC requested for the customer to pay.

    Example: Order price is $20 but the amount the customer is asked to pay in bitcoin converts to $25.
    Additionally, the price of bitcoin when these orders were placed was dropping so it’s not related to a btc price change.

    The amount of BTC I receive is $20 so it would appear that these are some sort of hidden fees.
    Can you explain what’s going on here?

Viewing 1 replies (of 1 total)
  • Plugin Author gourl

    (@gourl)

    3 years, 1 month ago

    Bitcoin rate can vary +/- $1000 per day. Also transaction fees are $20+ per transaction.

    Our system automatically forwards ALL received confirmed bitcoin/altcoin payments (6+ confirmations, recognized & unrecognized payments) to your external wallet every 30 minutes when the balance on your bitcoin account is 0.01 BTC / 0.01 LTC / 0.0005 BCH or more.

    Please use Bitcoin Cash for small payments (bitcoin cash minimum forward amount is 0.0005 BCH; i.e. 20 times less than bitcoin minimum amount)!

Viewing 1 replies (of 1 total)
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