Support » Plugin: 3CX Live Chat » Hidden “email” and “username” fields

  • Resolved jacopotore


    Hi, when the chat is offline the “email address” and “name” fields are invisible, so a person only fills in the “message” field but then the error dialogue appears inviting the user to enter their username and email , can the words username and email be shown in the fields that need to be filled in?
    I am using the free version.

    The page I need help with: [log in to see the link]

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  • Plugin Author wp3cx


    Hi @jacopotore ,

    Seems that you are using a quite old version of our plugin! I’d highly recommend upgrading to the latest version.

    If after the upgrade the problem persists, you can add this in your theme’s CSS stylesheet:

    #wplc_message_div #wplc_name::placeholder, #wplc_message_div #wplc_email::placeholder, #wplc_message_div #wplc_message::placeholder {
        color: #000;

    P.s: The plugin is now 100% free, there’s no PRO/PAID version.

    Thread Starter jacopotore


    Thank you for this code! It works! Now I have to understand why you are required to enter your username and email if in the settings under “Obbligatory fields for the chat box:” I entered “No field” (I use it in italian)
    I tried changing settings, saving and re-inserting no fields but it doesn’t work … any suggestions?
    Anyway thanks again for the help!

Viewing 2 replies - 1 through 2 (of 2 total)
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