Title: Data Import error Last modified: March 18, 2018 --- # Data Import error * Resolved [rich232895](https://wordpress.org/support/users/rich232895/) * (@rich232895) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/) * Hi, Henry, * i got a issue when i try to retrieve information from the provider i get a error, the error code is 503 error to load resource, maybe you can help me * thanks - This topic was modified 8 years, 3 months ago by [rich232895](https://wordpress.org/support/users/rich232895/). Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10088780) * Just a few things first: * * I’m assuming you’re using the latest version of the plugin, correct? Please let me know the version you have installed. * * Did this problem all of a sudden appear? Did it ever work before, using a different Provider? * * Please describe exactly what you’re trying to accomplish, thanks. * Thread Starter [rich232895](https://wordpress.org/support/users/rich232895/) * (@rich232895) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10088877) * yes i’m using the latest version, before was work good. * i tried with 6 providers and doesn’t work, but is a little bit weird because with the api from stockunlocks work perfectly is when you try with other providers. * the error happen when you try to import those services, just come up that error 503 * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10088944) * Here’s what I found regarding the 503 error: * > The **503** Service Unavailable error is a server-side error, meaning the problem > is usually with the web site’s server. … Even though the 503 Service Unavailable > error means that there’s an error on another computer, the issue is probably > only temporary. * Basically, that means the problem originates with the Provider’s server, not yours (or the plugin). However, the fact that it’s happening with so many Providers concerns me. * Please try this: * Deactivate and then Activate the StockUnlocks plugin via the Admin Dashboard: * > Plugins > Installed Plugins > StockUnlocks: Deactivate, then Activate * **Try importing again to see what happens.** * If that doesn’t work, then we will need to enable error logging. * **Do you have access to your hosting environment?** You need to be able to access the wp-config.php file, found in the root directory were WordPress is installed. * Thread Starter [rich232895](https://wordpress.org/support/users/rich232895/) * (@rich232895) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10088960) * let me try that. * (other thing i can help you to translate your plugin) * Thread Starter [rich232895](https://wordpress.org/support/users/rich232895/) * (@rich232895) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10088975) * i tried but i just get the same result, and yes i found that file in the root? what we need to do ? * you think are these providers? because is weird with your api from SU work perfectly, * but any other provider doesn’t work. * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10088983) * Find the **wp-config.php** file in the root directory were WordPress is installed. Open it and find this line: * > /* That’s all, stop editing! Happy blogging. */ * **Directly _above_** this line, please add the following (if this isn’t there already): * > **define( ‘WP_DEBUG’, true );** > # Allows you to write to /wp-content/debug. > log using PHP’s built in error_log() function **define( ‘WP_DEBUG_LOG’, true);** * * Save and close the **wp-config.php** file. * Go to your website and attempt to import one or two services that are giving you the problem. * Go back to your hosting environment and locate the **debug.log** file. It should be located in the **/wp-content/debug.log** directory. * Send me a copy of it or open it and copy/paste a good portion of the last section into and email and send it to me[ support at stockunlocks dot com]. * After you have sent me the file, change these values to “false” to disable: * define( ‘WP_DEBUG’, **false** ); define( ‘WP_DEBUG_LOG’, **false** ); * Thread Starter [rich232895](https://wordpress.org/support/users/rich232895/) * (@rich232895) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10089045) * i send a email to support * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10089072) * Your **/wp-content/** directory could possibly be a different name if you’re using a security plugin that changes its name to something different. * For example, it still should have the **-content** appended at the end like : newname**-content** * Here is a sample path to the directory: * > public_html/wp-content/debug.log * It’s also possible that your WordPress installation is in another sub-directory, maybe something like: * > public_html/yourwebsitename/wp-content/debug.log * Try looking around for it. * In the meantime, one more thing to try via the StockUnlocks plugin: * > Dashboard > StockUnlocks > Plugin Options: and then click any of the “Save > Changes”. * Try the import again. * Thread Starter [rich232895](https://wordpress.org/support/users/rich232895/) * (@rich232895) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10089094) * i cannot found the file yet, but is weird i try to import once again but in this time i see in the api tab from my providers they already recognize my ip address, but still show me the same error on the plugin * you think this is a general issue with dhru fusion ??? * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10089121) * Possibly a problem on the DHRU Fusion side, remember it’s a 503 error. That indicates a problem on your Provider’s server. * If you’re connecting OK to StockUnlocks DHRU Fusion server for testing, then your environment is configured correctly. * Just to confirm, login to your Provider’s server directly and verify your API Key and IP address associated with that key found in your user profile. * **How many Providers are giving you this problem?** * Thread Starter [rich232895](https://wordpress.org/support/users/rich232895/) * (@rich232895) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10089125) * yes with stockunlocks api work perfectly, but with the other three providers i get the error. * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10089305) * Ok, you need to confirm direct access to your Provider’s website by logging in with your credentials. * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10097686) * After accessing both your hosting environment and the administrator’s Dashboard for WordPress, we were able to observe: 1. At least one of your API keys needed to be updated for one Provider 2. The remaining Providers connected just fine and returned all of the expected results * However, the problem resurfaced after some time, indicating that: * There might be a problem with an installed plugin affecting the cache and how JavaScript is functioning on your website. * Suggestion: 1. Try disabling all other plugins and try importing from a Provider again. 2. If importing works, enable plugins one at a time and try importing until it breaks again, identifying the suspected plugin. * Hope that helps! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Data Import error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/stockunlocks_7a98b6.svg) * [StockUnlocks - Mobile and Cell Phone Unlocking](https://wordpress.org/plugins/stockunlocks/) * [Frequently Asked Questions](https://wordpress.org/plugins/stockunlocks/#faq) * [Support Threads](https://wordpress.org/support/plugin/stockunlocks/) * [Active Topics](https://wordpress.org/support/plugin/stockunlocks/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stockunlocks/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stockunlocks/reviews/) * 13 replies * 2 participants * Last reply from: [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/hi-henry/#post-10097686) * Status: resolved