• Resolved dariojoffily

    (@dariojoffily)


    Hi!
    I have this problem that every day or two, my Hestia theme uninstall itself. Suddenly, another theme has replaced my Hestia, over and over again. I tried to figure out why this is happening, but I still don’t know why.

    Please, help me 🙁

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @dariojoffily,

    Thank you for contacting us. That’s a really weird behavior. Would you please give me more details about this? Like for how long this is happening, did you experience this with other themes, it’s always replaced with the same theme, have you spoke with your hosting provider, to check if you’re site has been hacked?
    Let me know.

    Regards,
    Rodica

    Hey There,

    This is very strange. Check it while all your plugins are deactivated.

    Usually, this is not possible without admin rights. Go to WP-admin > Users and make sure that no other user is present with administrator role.

    Laurentiu Stefan

    (@laurentiu1themeisle)

    Hi there, @dariojoffily

    Thank you for contacting us.
    It’s indeed very weird what happened on your side.
    Could you please let me know if the theme uninstall happened at a certain time? After an action you performed?

    Thread Starter dariojoffily

    (@dariojoffily)

    Hi there everyone!
    Thanks for the support, I’ll answer each one below

    Like for how long this is happening >> since the day I published the site the way it is, so, for more than two weeks;

    did you experience this with other themes >> no, just whit Hestia;

    it’s always replaced with the same theme >> mostly with the Twenty Seventeen theme, but I think that is because I deleted all the others themes, beside this two; I’ve also tried to delete the Twenty Seventeen theme, but then the theme uninstall results in a ever stranger website without a theme haha

    have you spoke with your hosting provider, to check if you’re site has been hacked? >> I’m trying this path of solution right now;

    Check it while all your plugins are deactivated >> I’ll try this one next;

    Could you please let me know if the theme uninstall happened at a certain time? >> Mostly, I noticed the change from a day to other

    After an action you performed? >> I couldn’t find any action of mine that could be associated, I even thought it’ve happened just when I haven’t login in the WordPress for a entire day, but this night the error occurred again and I’ve spent all night working on the website

    Hi There,

    Thanks for providing all the details.

    I am getting that it is new website. So you can also check by removing the theme and reinstalling/reactivating on WordPress. Download the theme again as well.

    You can also try installing the theme manually – https://docs.themeisle.com/article/4-how-to-install-wordpress-themes, https://codex.wordpress.org/Using_Themes. If it is a problem happened during your first installation, reinstalling may flush out the problem.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Hestia Theme Uninstalled Itself’ is closed to new replies.