• The plugin does what it says and does it well. However, I found an error when trying to copy from one existing tag to a new one (paid version).

    Initially, I found some difficulty in contacting the support service. Afterwards, they have treated me correctly and they are working on solving this.

    • This topic was modified 5 years, 6 months ago by . Reason: The plugin developer has addressed my request efficiently
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hi @spanibal,

    We are providing answers to all tickets we get. I did check our orders and support. I don’t see purchases from Gerardo García same as no support tickets. When did you contact us?

    I did check copying functionality just now and it is working. How are you using it? What is not working for you?

    Regards,
    Dima

    Thread Starter Gerardo García

    (@spanibal)

    Hello Dima.

    First of all thanks for your answer.

    As I said, I sent 2 tickets to the support service to communicate this fault and I have not received any response. This has been through the BeRocket page. The user is: Inmaculada González. Also, if you need it, I can send you the account key.

    Everything works correctly, except the action of copying an existing label into a new one. Perhaps it is due to some conflict with the seedling (Flatsome) or some other complement. If you wish, you can see how the plugin works here: https://www.campodebenamayor.es/comprar/arboles-frutales/arboles-de-aguacate/

    We are using the latest version of WP (5.2) and PHP 7.2.18. All the plugins we use are also updated to their latest version.

    Please, tell me if you need any other information or access to the website.

    Greetings.

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hello Gerardo,

    I found the user and did check opened tickets. There are no tickets opened –
    https://screenshotscdn.firefoxusercontent.com/images/9515ae1d-bc72-49bb-ac66-274f92c8abfc.png
    Did you contact us through email?

    “action of copying an existing label” – I think we are talking about different things. I’m talking about – https://screenshotscdn.firefoxusercontent.com/images/f4a1843c-f795-4e2e-bf41-e554616c1a06.png
    Could you please create a small video or group of screenshots explaining what are you doing and what is not working for you.

    Regards,
    Dima

    Thread Starter Gerardo García

    (@spanibal)

    Hello Dima.

    Yes, the account information is correct.

    With respect to tickets, this was done through the BeRocket website, from the contact page: https://berocket.com/contact. After this, I did not receive any email confirming receipt of the sent message.

    In relation to the problem that I inform you, this does not require great explanations. Simply, when requesting the copying of a label, the only thing that happens is that nothing happens. The process seems to enter an infinite loop that does not end.

    Finally, I understand that the way to check this would be accessing the web administration and check what happens with this option of copying labels.

    Greetings.

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hello Gerardo,

    Please contact us through the tickets and attach there screenshot of the page where you “requesting the copying of a label”.

    Regards,
    Dima

    Thread Starter Gerardo García

    (@spanibal)

    I just created a topic on the BeRocket support page. However, I do not see how to attach an image or video.

Viewing 6 replies - 1 through 6 (of 6 total)
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