Support » Fixing WordPress » Help with white blank screen?

  • Resolved dmc69



    Let me start off by saying that I’m not exactly and expert on running a website (I just learned the ropes a few months ago), and I’m more or less the caretaker, performing simple functions, posting, and editing.

    Today, I was trying to edit my functions.php file to include a line that would allow me to have preset text in new posts (Justin Tadlock’s). Seemed easy enough. I put it at the end of my functions.php file and hit update. Then I got white screen. I then hit the back button, and removed the line I just added, then hit update again. Still white screen. Now, I’m not able to access my site at all.

    I’ve looked up the support tickets on this issue, but I just don’t understand a lot of what is being said. I assume it’s written for people with more experience with said issues, but I have very limited expereince with this. I tried downloading phpMyadmin, but I haven’t a clue on how to use it. I just get a bunch of files. FileZilla is also giving me no luck, as my login authentication failed and I don’t know where to go from there.

    If someone could please give me some help, point me in the right direction, or perhaps simplify instructions on what I need to do, I’d greatly appreciate it. I can provide what FileZilla says when I try to login, or give more detailed explanations of what I did if you’d like.


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  • You will need to get FileZilla working. it’s not to hard, but you need to get the FTP details from your web hosting company. If they don’t work they’ll be able to help you and guide you through setting it up properly.

    Once you’re in there, you’ll be able to see the fies on the server. There’s two things that you can do. One will take you back to where you were before and one will show you what the problem is.

    To go back to where you were before, use FTP to upload the functions.php in your themes folder with an un-edited copy. That will get your site back and running again and you’ll be able to try any changes again. Remember – keep backups of the files just in case this happens again!

    The other option is to edit the `wp-config.php’ file and set:

    define('WP_DEBUG', true);

    That will let you see what the error is, and you’ll be able to edit your functions.php file to fix it.

    Whew, I got it back up and running. As I suspected, it was the code I implemented that was screwing things up. A quick call to the hosting company, and they restored WP’s default Twentywelve theme. From there, a quick edit in the editor, and my old theme, along with the site, is back up and running.

    Thanks catacaustic for your response. As much as a noob as I am, I was using the wrong credentials. After using the right ones, I was able to get FileZille working. And even then, I didn’t need it anymore. I also figured out I don’t have a backup of my functions.php anywhere. I should get on that!

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