Help with Ocean WP Mobile Theme View

  • drealmuto

    (@drealmuto)


    5 years, 12 months ago

    Hello everyone,

    This is the first time I’ve used wordpress or created a website, so I’m sure there are plenty of areas to improve. I have used Ocean WP as the main theme, creating most of the content on Elementor.

    The link to the website is http://www.alba-interiors.uk

    My problem is: For some reason, searching the address on iPhone brings up the page but displays the header and top bar in orange and blue – I have tried everything but can’t find a way to customise it to the correct colours (shown on desktop and ipad). Also, at the bottom of the page on the mobile version, it gives you an option to switch to desktop. Doing this takes you to a broken blank page, and the only way to get back you have to clear your cookies etc. Is this normal?

    I’m sorry if its a really basic issue, but could anyone help suggest a solution?

    Thanks in advance,

    Luc

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author oceanwp

    (@oceanwp)

    5 years, 11 months ago

    Hello, can you show me a screenshot of the issue?

    Thread Starter drealmuto

    (@drealmuto)

    5 years, 11 months ago

    Hello,

    Thankyou for coming back to me. The following are links to some screenshots to show the issue:

    https://ibb.co/jMovR7 (screenshot 1)
    https://ibb.co/k0Eftn (screenshot 2)

    The desktop screenshot (screenshot 2) is correctly showing the customised theme colours (dark grey), but the mobile screenshot (screenshot 1) shows the theme is displayed with an unwanted orange and blue theme. I have no idea how to change this, am I missing something really easy (as I’ve used WP & OceanWP for a couple of months now)?

    —————————————————————————————

    The separate issue is the website loads on mobile (showing the incorrect orange and blue colour schemes), and when you scroll to the bottom (see screenshot 3) there is an option to switch to desktop view (I pressume which shows correct colours). However when you click this option, a blank broken page loads (see screenshot 4)

    https://ibb.co/bwJbzS (screenshot 3)
    https://ibb.co/j2dyDn (screenshot 4)

    If you could help or suggest anything, that would be greatly appreciated.

    Thanks so much.

    Theme Author oceanwp

    (@oceanwp)

    5 years, 11 months ago

    Hello, the mobile view doesn’t come from OceanWP, have you tried to disable all your plugins to see what is the plugin that does this?

Viewing 3 replies - 1 through 3 (of 3 total)
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