Help with NextGen Gallery and Headway

  • Resolved john.helyar

    (@johnhelyar-1)


    8 years, 2 months ago

    Hi there i am running the latest version of WordPress with the latest version of headway and also latest version of Nextgen Gallery which by the way i love as used on other sites

    My problem is im trying to use the Gallery on a WIP theme made in Headway and i create a gallery fine add it to the page and it displays the basic Gallery fine no problem but when you click on the image all i get is a Image on the screen and no left or right arrows and i have to use the back button to get back to it,

    I have used this on a number of other sites with no problems but on Headway im stuck

    Here is a link to the page http://www.thnguk.tk/gallery/

    so you can see what i mean

    Hope you can help as its got me stuck at the mo

    Look forward to your help

    Cheers

    John

    https://wordpress.org/plugins/nextgen-gallery/

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  • Plugin Contributor photocrati

    (@photocrati)

    8 years, 2 months ago

    @johnhelyar-1 – Although there was a minor issue with Headway themes in the past to the best of our knowledge this issue with gzip was long ago addressed.

    I’m not exactly certain why the Lightbox is opening without any controls (or a means to close it?!) but there are several JavaScript related errors showing in the browser console that might point to something else on your site creating a conflict.

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

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