Title: Help with new generic error when saving
Last modified: June 13, 2019

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# Help with new generic error when saving

 *  Resolved [jonbartlow](https://wordpress.org/support/users/jonbartlow/)
 * (@jonbartlow)
 * [7 years ago](https://wordpress.org/support/topic/help-with-new-generic-error-when-saving/)
 * Hello, thanks for a great plugin!
 * Just today I started getting the new general error message (that came with the
   last major WordPress update), where [this error message](https://drive.google.com/file/d/13MQbhdeLO6BTMYArI2_qqCPBdFCSYK5A/view?usp=sharing)
   comes up after clicking on Update to save a new or copied/duplicated boxzilla
   popup. No email is ever sent to the WordPress admin email under Settings however,
   and I am not seeing anything generated in the error_log file on the web server,
   so I am at a loss to troubleshoot this now.
 * I tested creating and updating regular WordPress posts, since both those and 
   Boxzilla use the …/wp-admin/post.php?… url to edit and update the content, but
   it only appears to occur for Boxzilla with the testing I have done thus far.
 * Any help you can provide so I can get to the bottom of this would be appreciated.
   Also, I am using the latest version of WordPress(5.2.1) and Boxzilla(3.2.12).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhelp-with-new-generic-error-when-saving%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/help-with-new-generic-error-when-saving/#post-11797570)
 * Hello,
 * I apologize for the delay in replying.
 * Are you still facing this issue?
 *  Thread Starter [jonbartlow](https://wordpress.org/support/users/jonbartlow/)
 * (@jonbartlow)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/help-with-new-generic-error-when-saving/#post-11877090)
 * Yes I am, thanks for getting back. Just checked today and I still cannot create
   new popups without this occuring when I try to save the draft or publish them.
 * Also I have kept WordPress up to date, current version of Boxzilla is Version
   3.2.14
    Wordpress is 5.2.2
 * I thought perhaps the site running an old version of PHP could be causing the
   issue but after recently upgrading to use 7.2 it still occurs.
    -  This reply was modified 6 years, 9 months ago by [jonbartlow](https://wordpress.org/support/users/jonbartlow/).
      Reason: Adding version info
 *  Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/help-with-new-generic-error-when-saving/#post-11880514)
 * Hello,
 * Are you only using our free plugin or are you using any of our paid add-ons too?
   To debug this, can you please try disabling all other plugins and test again?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Help with new generic error when saving’ is closed to new replies.

 * ![](https://ps.w.org/boxzilla/assets/icon-256x256.png?rev=1414640)
 * [Boxzilla - WordPress Popup Builder](https://wordpress.org/plugins/boxzilla/)
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## Tags

 * [save](https://wordpress.org/support/topic-tag/save/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 3 replies
 * 2 participants
 * Last reply from: [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/help-with-new-generic-error-when-saving/#post-11880514)
 * Status: resolved