Help with Content Not Showing

ck27paws
(@ck27paws)

11 years, 8 months ago

I’ve stepped in to help a friend with his WordPress site. He hired someone to work on it, who seems to have messed it up in several ways. I’ve fixed a couple of problems, but I’m new to WordPress, so this one is beyond me. It’s built off of the Kingdom Theme.

When you load the main page, http://www.powertherapyla.com, for the first time (in all browsers) the website loads only the header and footer. After that, it loads normally, although the slider randomly shows works correctly as well. Sometimes it shows up correctly and sometimes it shows up as two pictures on one top of the other.

Any help on how I can fix that? Thank you guys!

Christina

Viewing 9 replies - 1 through 9 (of 9 total)

Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

11 years, 8 months ago

Have you some imagery of what the website should look like?

Thread Starter ck27paws
(@ck27paws)

11 years, 8 months ago

Here is a link to what it should look like: https://www.dropbox.com/s/25wryfe3a2fixcj/Power%20Therapy%20LA.png.

Thank you!

Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

11 years, 8 months ago

The HTML generated for the web page doesn’t include the content.
Do you know which template the home page uses and if so, can you Pastebin.com the contents and link us it?

Thread Starter ck27paws
(@ck27paws)

11 years, 8 months ago

The home page uses the Kingpin template. It loads correctly intermittently, so here is the live website: http://www.powertherapyla.com. Does that give you what you need?

Christina

Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

11 years, 8 months ago

In the Dashboard, in Pages, when you select the ‘Home’ page to edit, can you see which template is assigned (in Page Attributes to the right)?

Thread Starter ck27paws
(@ck27paws)

11 years, 8 months ago

I’m sorry…I made a typo. It’s the Kingdom template. It was purchased by the original person but can bee seen here: http://themeforest.net/item/kingdom-retina-responsive-portfolio-wp-theme/2320710.

On the Home Page, it says under Page Attributes that it’s the “Home 4:3 Showcase” template.

Thanks!

Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

11 years, 8 months ago

Have you tried contacting the theme’s developers? When paying for themes, you’re also paying for support.

Japh
(@japh)

11 years, 8 months ago

Hey Ck27paws, as Andrew says, you should try contacting the developer of the theme. On ThemeForest, you can use the contact form on the theme author’s profile page to get in touch with them.

In the case of the Kingdom theme, the author’s profile page is here: http://themeforest.net/user/SwiftIdeas

Best of luck! 🙂

Thread Starter ck27paws
(@ck27paws)

11 years, 8 months ago

The problem with getting support from the developer is that it was the initial designer that purchased the theme. And despite being paid $500 by my friend, refuses to give us the information to prove he owns the theme. He would need to buy the theme again. So if we can’t fix it on our own, he will have to do that.

Christina

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Help with Content Not Showing’ is closed to new replies.

Help with Content Not Showing

Tags

Topics

Topics with no replies

Non-support topics

Resolved topics

Unresolved topics

All topics