Hello @timmmmmy
Can you please post the website URL that you’re having problems with so we can take a closer look?
Thanks
Thread Starter
TimmyW
(@timmmmmy)
Thank you Eduard.
I added a css to try to fix the error…in case to disappointed my client.
BUT I hide it now,so you can see what happen.
link ::::
https://bkkweb.e-c-shop.com/product-category/%e4%ba%8c%e6%89%8b%e6%89%8b%e6%a9%9f/
.theme-astra .woocommerce ul.products, .woocommerce-page ul.products {
column-gap: 20px;
}
@media only screen and (max-width:736px) {
.theme-astra .woocommerce ul.products, .woocommerce-page ul.products {
margin-top:10px;
display:block;
}
}
Hello @timmmmmy
I can see that you’re using Elementor to build up your website. And I’m pretty sure you’re using an Elementor add-on as well. Can you please list the Elementor add-ons you’re using?
Thanks
Thread Starter
TimmyW
(@timmmmmy)
so the error is about the addons??
I listed out the setting, but i am not sure which of those are using or not.
Essential Addons Settings
Content Elements:
Creative Button
Flip Box
Tooltip
Feature List
Team Member
Info Box
Advanced Accordion
Testimonial
Dual Color Heading
Advanced Tabs
Sticky Video
Event Calendar
Simple Menu
*****
Dynamic Content Elements:
Post Grid
Advanced Data Table
Post Timeline
Content Ticker
Data Table
*****
Creative Elements:
Countdown
Image Accordion
Fancy Text
Progress Bar
Filterable Gallery
*****
Marketing Elements:
Call To Action
Pricing Table
*****
Form Styler Elements:
Contact Form 7
Gravity Form
FluentForm
weForms
Caldera Form
Formstack
Ninja Form
WPForms
Typeform
Login Register Form
*****
Social Feed Elemens:
Twitter Feed
Facebook Feed
*****
Documentation Elements:
BetterDocs Category Grid
BetterDocs Category Box
BetterDocs Search Form
*****
WooCommerce Elements:
Product Grid
Woo Product Carouse
Woo Checkout
Woo Product Compare
*****
Premium Extensions:
Duplicator
Custom JS
Reading Progress Bar
Table of Contents
Thank you.
Hello @timmmmmy
As suspected. One of the recent Essential Addons updates has started overwriting our stylesheet. Can you do one step of diagnosis for me and disable it to see if it displays properly?
I will notify the dev. team to see what we can do about this.
Thanks
Thread Starter
TimmyW
(@timmmmmy)
disable which one or all?
don’t know if i trun off all the addons will affect the website…
orz
Hello @timmmmmy
Disable just the Essentials Addons one.
Thread Starter
TimmyW
(@timmmmmy)
OK.Just disable all the addons.
it seems normal again?
oh, that means i can’t use addons?!!
https://bkkweb.e-c-shop.com/product-category/%e4%ba%8c%e6%89%8b%e6%89%8b%e6%a9%9f/
Hello @timmmmmy
It does not directly mean that. I will pass this along to our developers and they will see if it’s actually Blocksy’s fault or not here.
Thanks
Thread Starter
TimmyW
(@timmmmmy)
Thank you Eduard. Thank you team.
but actually some of our clients are using
elementor and blocksy and woocommerence as well but they seems ok. (till now only)
Hello @timmmmmy
The problem is not with Elementor, but with the Essentials Addons plugin. We are investigating as we speak.
Hello @timmmmmy,
The problem is that Essential Addons for Elementor plugin is rewriting the theme styles, they are adding a piece of CSS code even if you don’t use any of their elements on a page, please see this video – https://d.pr/v/YQy8TH
That’s not a normal thing because the same situation could happen with other themes too.
They should use a more specific selector and also apply the CSS only to their widgets/elements.
It would be better to contact their support because this issue comes from their side and you could even give them a link to this comment so they could faster understand the idea of the problem.
We are open to collaborate with them in case they will need help from our side.
Hope this helps.
Thread Starter
TimmyW
(@timmmmmy)
Oh I see. I understood now. now i figure out they are developed by two companies. anyway, Thank you Eduard.
