Support » Plugin: Two-Factor » Help! Verification Code Email never arrives and I’m locked out

  • Resolved magzillaj0nes


    I received my last verification email April 2. Since then, I haven’t received any verification emails and am locked out of my site. Things I’ve tried so far:

    – checked Spam, etc. Since I use gmail to access my vanity email address I sat on the cpanel webmail client for the vanity email address and confirmed it never came.

    – tried deleting plugins/two-factor and broke my site

    – tried renaming plugins/two-factor to plugins/ and broke my site

    I’m on a shared server so I don’t know if the email send rules were changed or what since it was working. At the same time, I have automatic WP updates going so I don’t know what’s been updated since I can’t log in.

    Any help is so sincerely appreciated!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • One more thing – I DO still receive reset password emails.

    Ha! I found a solution that I’ll document here for posterity:

    I reviewed the wp_users database and found a user with admin permissions who had never set up two-factor and worked with that user to log in and uninstall the plugin.

    The long term solution is for me not to use two-factor.

    Plugin Author Kaspars


    @magzillaj0nes Sorry for your troubles. Did you try re-sending the verification email?

    tried deleting plugins/two-factor and broke my site

    That should work. WordPress will just disable the plugin once it can’t find the files. What error did it produce?

    I’m using the plugin on my personal blog with email verification enabled and it works as expected.

Viewing 3 replies - 1 through 3 (of 3 total)
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