Support » Plugin: WooCommerce » Help! “Unfortunately we do not ship to default”

  • Resolved EndAllDisease1

    (@endalldisease1)


    Hey there,
    I’ve been running an online store for 2+ years, and tonight I received a message from one of my customers saying they tried to checkout and got an error message:

    Unfortunately we do not ship to default. Please enter an alternative shipping address.

    Screenshot 1: https://ibb.co/zXjQcpw
    Screenshot 2: https://ibb.co/QDGY34c

    There’s no telling how many people are receiving the same message so I really want to fix this.

    Any idea what is causing this issue?? And how do I fix it?

    Thanks in advance for your help.
    Regards,
    Mark

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    Have you been able to reproduce the issue at all on your end? I tried entering a Saint Paul, Minnesota address, but did not see an error at Checkout.

    It appears that error message would be displayed if the customer’s shipping address country is not in the list of supported shipping countries:
    https://github.com/woocommerce/woocommerce/blob/492792476c0aad09b839b58153bb3d5755d5bd08/includes/class-wc-checkout.php#L844

    For some reason it is going to some “default” value, which could be related to a possible conflict.

    Please send a screenshot of your settings under WooCommerce > Settings > General.

    Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

    Thread Starter EndAllDisease1

    (@endalldisease1)

    Hey thanks for the reply!
    Here is the Woo/Settings/General screenshot as requested:
    https://ibb.co/wJrNCjY

    And here’s the systems report pasted for you:
    ——————————————————–
    `
    ### WordPress Environment ###

    WordPress address (URL): https://endalldisease.com
    Site address (URL): https://endalldisease.com
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
    WC Blocks Version: ✔ 3.6.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.2.34-8+0~20201103.52+debian9~1.gbpafa084
    PHP Post Max Size: 100 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 5000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u

    SUHOSIN Installed: –
    MySQL Version: 5.6.50-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.7.0
    WC Database Prefix: wp_
    Total Database Size: 914.71MB
    Database Data Size: 882.67MB
    Database Index Size: 32.04MB
    wp_woocommerce_sessions: Data: 0.27MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.22MB + Index: 0.14MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 2.16MB + Index: 1.00MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_aff_affiliates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aff_affiliates_attributes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_aff_affiliates_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aff_hits: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_aff_rates: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_aff_rates_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aff_referrals: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_aff_referral_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_aff_robots: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aff_uris: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aff_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amazoncache: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bv_ip_store: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_bv_lp_requests: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_cartflows_ca_cart_abandonment: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
    wp_cartflows_ca_email_history: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cn_social_icon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wp_comments: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    wp_convertkit_user_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_csp3_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cspv5_pages: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_edd_customermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_edd_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_es_deliverreport: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_es_emaillist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_es_notification: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_es_pluginconfig: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_es_sentdetails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_es_templatetable: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_layerslider: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailerlite_checkouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_maxbuttonsv3: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_maxbuttons_collections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_maxbuttons_collections_trans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mpsl_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mpsl_sliders_preview: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mpsl_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mpsl_slides_preview: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 3.09MB + Index: 1.39MB + Engine MyISAM
    wp_popover_ip_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_popularpostsdata: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_popularpostssummary: Data: 3.52MB + Index: 5.55MB + Engine InnoDB
    wp_postmeta: Data: 773.85MB + Index: 5.30MB + Engine MyISAM
    wp_posts: Data: 74.57MB + Index: 0.91MB + Engine MyISAM
    wp_prli_clicks: Data: 14.01MB + Index: 8.86MB + Engine MyISAM
    wp_prli_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_prli_links: Data: 0.03MB + Index: 0.09MB + Engine MyISAM
    wp_prli_link_metas: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_reviewx_criterias: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_reviewx_reminder_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sendpress_autoresponders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_list_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_subscribers_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_subscribers_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_subscribers_tracker: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_subscribers_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sendpress_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_snp_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_snp_stats: Data: 0.11MB + Index: 0.29MB + Engine MyISAM
    wp_ssm_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_statistics_pages: Data: 0.36MB + Index: 1.22MB + Engine InnoDB
    wp_statistics_search: Data: 0.14MB + Index: 0.25MB + Engine InnoDB
    wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_statistics_visitor: Data: 1.52MB + Index: 2.48MB + Engine InnoDB
    wp_subscriptions_log_table: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_subscriptions_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.09MB + Index: 0.21MB + Engine MyISAM
    wp_term_relationships: Data: 0.10MB + Index: 0.20MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.09MB + Index: 0.08MB + Engine MyISAM
    wp_top_ten: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_top_ten_daily: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_uap_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_uap_affiliate_referral_users_relations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_uap_banners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_coupons_code_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_cpm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_dashboard_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_landing_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_mlm_relations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_uap_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_offers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_offers_affiliates_reference: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_uap_ranks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_ranks_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_uap_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_uap_ref_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_uap_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_uap_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.20MB + Index: 0.04MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wysija_campaign: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_email: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_email_user_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_email_user_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_url_mail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_user: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wysija_user_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_user_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wysija_user_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 3.52MB + Index: 2.13MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.91MB + Index: 0.24MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.07MB + Index: 0.08MB + Engine MyISAM

    ### Post Type Counts ###

    amn_exact-metrics: 1
    attachment: 1301
    bx_slider: 1
    cartflows_flow: 1
    cartflows_step: 2
    customize_changeset: 7
    custom_css: 2
    download: 1
    edd_discount: 1
    edd_log: 58
    edd_payment: 32
    feature: 4
    fl-builder-template: 34
    gallery: 1
    gs_testimonial: 2
    inc_popup: 1
    mobileready: 1
    nav_menu_item: 14
    oembed_cache: 49
    page: 67
    post: 372
    pretty-link: 244
    price_table: 2
    product: 6
    product_variation: 8
    raccartlist: 9
    racemailtemplate: 1
    racmaillog: 11
    racrecoveredorder: 1
    review: 6
    reviewx: 1
    revision: 2715
    shop_coupon: 19
    shop_order: 1508
    shop_order_refund: 100
    sidebar: 1
    sneakpeak: 9
    snp_ab: 1
    snp_mail_log: 2384
    snp_popups: 4
    sptemplates: 2
    sp_template: 2
    subscriber: 6
    tablepress_table: 4
    ttshowcase: 3
    urp_review: 1
    vc_settings_preset: 1
    wcst_trigger: 11
    wysijap: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (30) ###

    Allow ePUB File Upload: by Tips and Tricks HQ – v1.0
    Ninja Popups: by ArsCode – 4.6.3
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.4.1.1
    CartFlows: by CartFlows Inc – 1.5.22 – Installed version not tested with active version of WooCommerce 4.7.0
    Code Snippets: by Code Snippets Pro – 2.14.0
    Disable Comments: by WPDeveloper – 1.11.0
    Duplicate Page: by mndpsingh287 – 4.3
    Easy Social Icons: by cybernetikz – 3.0.8
    Easy Table of Contents: by Steven A. Zahm – 2.0.11
    Indeed Ultimate Affiliate Pro: by WPIndeed Development – 6.0
    MalCare Security – Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.4
    Official MailerLite Sign Up Forms: by MailerGroup – 1.4.7
    Pretty Links: by Pretty Links – 3.2.1
    ReviewX Pro: by WPDeveloper – 1.1.2
    ReviewX: by WPDeveloper – 1.2.2 – Installed version not tested with active version of WooCommerce 4.7.0
    Scriptless Social Sharing: by Robin Cornett – 3.1.5
    TablePress: by Tobias Bäthge – 1.12
    Top Bar PRO: by WP Darko – 2.0
    Ultimate Addons for Beaver Builder – Lite: by Brainstorm Force – 1.5.0
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.36

    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.8 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce – MailerLite: by MailerLite – 1.4.10 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.5 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Multi Currency Premium: by VillaTheme – 2.1.9.4 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce: by Automattic – 4.7.0
    WordPress Popular Posts: by Hector Cabrera – 5.2.4
    Yoast SEO: by Team Yoast – 15.3
    WP Mail SMTP: by WPForms – 2.5.1
    WP Statistics: by VeronaLabs – 12.6.13
    XL WooCommerce Sales Triggers: by XLPlugins – 2.10.0 – Installed version not tested with active version of WooCommerce 4.7.0

    ### Inactive Plugins (1) ###

    BunnyCDN: by BunnyCDN – 1.0.7

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #6270622 – /red-light-therapy-shop/
    Cart: #6270571 – /cart/
    Checkout: #6270572 – /checkout/
    My account: #6270573 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Beaver Builder Child Theme
    Version: 1.0
    Author URL: http://www.fastlinemedia.com
    Child Theme: ✔
    Parent Theme Name: Beaver Builder Theme
    Parent Theme Version: 1.7.7
    Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: /home/277692.cloudwaysapps.com/agvfcjtycg/public_html/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php

    ### Action Scheduler ###

    Complete: 150
    Oldest: 2020-10-24 22:31:18 +0000
    Newest: 2020-11-23 20:15:20 +0000

    Pending: 1
    Oldest: 2020-11-25 20:10:17 +0000
    Newest: 2020-11-25 20:10:17 +0000
    ——————————————————————————–

    If there’s anything in that text that you think I should move, please let me know once you’ve used the information so I can delete it.

    I look forward to your reply.
    Best regards,
    Mark

    Hello. I can confirm this bug as well. It’s been randomly giving the error at one of our websites for maybe a couple of months now. Initially, I thought it was limited to just US customers, but just had a customer from Portugal send me a screenshot with the same error.

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there Mark,

    Thank you for providing that screenshot and status report. I have so far been unable to reproduce the issue, either on your site or on my test sites. I have also not found other reports of the issue while searching our support system.
    Have you been able to reproduce the issue yourself?

    Generally, strange behavior like this is caused by conflicts with code in custom themes or other active plugins. In those cases, we would generally recommend conflict testing, however if you are not able to reproduce the issue then that makes troubleshooting much more difficult.

    Please let me know if you are able to reproduce the issue, and if so, the steps to do so as well.

    Thread Starter EndAllDisease1

    (@endalldisease1)

    Hey Kellymetal!
    Thanks for the reply.

    Unfortunately, I haven’t heard from any other customers saying they’re having this same issue, which means either it’s not happening anymore, or it is happening and they’re not reaching out to tell me.

    Hey Stanoam! You’ve been having this same issue, do you know if you can reproduce the issue so maybe we can figure this one out?

    Seems to happen completely at random and it’s specific to one website. If I open the checkout page using VPN it always appears normal to me. An interesting thing I noticed is that it affected one particular customer three times. So I’m wondering it’s not something browser or device related, rather on our end. Also, problem hasn’t appeared int he past couple of weeks, so fingers crossed, whatever was provoking it has been fixed.

    Thread Starter EndAllDisease1

    (@endalldisease1)

    Very interesting, and thanks for the followup.
    I’m thankful for this forum for connecting us like this, both having a strange and rare issue.

    I suspect you’re right about it probably being device or browser related. That makes sense since most people don’t have the issue.

    Thankfully this issue is so rare that it’s not a huge burden on our online businesses. With that in mind, I’m going to say farewell and thanks again.

    Best,
    Mark

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @endalldisease1 and @stanoam,

    It’s good that neither of you have seen the issue occur recently — as you mentioned “fingers crossed” hopefully whatever was causing it has been fixed.

    Also, as you mentioned, it could certainly be browser/device/network related since it occurred for a specific user a few times, but does not affect you or the majority of your users. If you are able to get any other information from that user about their specific setup (browser, etc) then perhaps we could look into this deeper.

    Otherwise, please just watch out for any other occurrences of the issue — but again, hopefully there are none and the issue has already resolved itself.

    Take care, and have a good one!

    Plugin Support abwaita a11n

    (@abwaita)

    Glad that there haven’t been reports of the issue recurring, so I’m marking this thread as resolved.

    If it comes up again or if you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Help! “Unfortunately we do not ship to default”’ is closed to new replies.