Title: Help? Start Here!
Last modified: August 21, 2016

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# Help? Start Here!

 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [12 years ago](https://wordpress.org/support/topic/help-start-here/)
 * We’ve provided a Help Desk portal that explains every plugin option in detail.
   If you have a question, check in the help desk and run a search if you’re looking
   for something in particular:
    [https://icontrolwp.freshdesk.com/support/solutions/3000000023](https://icontrolwp.freshdesk.com/support/solutions/3000000023)
 * If you are locked out of your site, there’s an easy fix if you have FTP:
    [https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959](https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959)
 * If you’re interested to translate the plugin into your language:
    [http://translate.icontrolwp.com](http://translate.icontrolwp.com)
 * Otherwise, please post problems in the forum that aren’t covered in the help 
   desk.
 * Thank you!
    And of course, please take a quick moment to leave a nice review 
   and help others find the plugin: [http://wordpress.org/support/view/plugin-reviews/wp-simple-firewall](http://wordpress.org/support/view/plugin-reviews/wp-simple-firewall)
 * [https://wordpress.org/plugins/wp-simple-firewall/](https://wordpress.org/plugins/wp-simple-firewall/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Pabkins](https://wordpress.org/support/users/pabkins/)
 * (@pabkins)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/help-start-here/#post-4829769)
 * Hi there,
    Recently the past week to two weeks many of my regular commenters 
   comments are going to trash. When I check the trash at the top of their comment
   I see this message appended to the top of the comment.
 * [* WordPress Simple Firewall plugin marked this comment as “trash” because: Failed
   GASP Bot Filter Test (comment token failure). *]
    [* WordPress Simple Firewall
   plugin marked this comment as “trash” because: Failed GASP Bot Filter Test (comment
   token failure). *]
 * Can you tell me why this is? And why it is only now just happening the past two
   weeks on about a fourth of my commenters.
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/help-start-here/#post-4829770)
 * I don’t know… can you send me a link to the site that is showing this behaviour?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Help? Start Here!’ is closed to new replies.

 * ![](https://ps.w.org/wp-simple-firewall/assets/icon-256x256.png?rev=3054572)
 * [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches](https://wordpress.org/plugins/wp-simple-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-simple-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-simple-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-simple-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-simple-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-simple-firewall/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/help-start-here/#post-4829770)
 * Status: not a support question