Support » Plugin: WooCommerce » HELP!!! Stange message in the COMPLETE mail. I don’t know what to do.I want cry!

  • Resolved scarpinoc

    (@cecofuli)


    Hello…
    Today, after my hosting service restore, I tried to make some Order test (my webstie is under construction. And, with a bad surprise, I have receive an email with, inside, this “ALIEN” meessage (In the pic you see well:

    https://imgur.com/DGhKxek

    I don’t know what to do: unistall WooCommerce and reinstall again? Where is the problem???

    Notice: status è stato richiamato in maniera scorretta. Order properties should not be accessed directly. Backtrace: apply_filters(‘handle_bulk_actions-edit-shop_order’), WP_Hook->apply_filters, WC_Admin_List_Table_Orders->handle_bulk_actions, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_completed’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Customer_Completed_Order->trigger, WC_Email->get_content, WC_Email_Customer_Completed_Order->get_content_html, wc_get_template_html, wc_get_template, include(‘/plugins/woocommerce/templates/emails/customer-completed-order.php’), do_action(‘woocommerce_email_order_details’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails->order_details, wc_get_template, include(‘/plugins/woocommerce/templates/emails/email-order-details.php’), do_action(‘woocommerce_email_before_order_table’), WP_Hook-> in /home/france52/public_html/wp-includes/functions.php on line 4231

    for me it’s impossible to understand… Can you help me, please????

Viewing 7 replies - 1 through 7 (of 7 total)
  • Sean Cull

    (@seanreloaded)

    Automattic Happiness Engineer

    Hi there,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    scarpinoc

    (@cecofuli)

    Hi Sean,

    nice to read your answer. I’m very happy (^___^)

    I’ve “partially” hide this problem with

    define(‘WP_DEBUG’, false);
    define( ‘WP_DEBUG_LOG’, false );
    define( ‘WP_DEBUG_DISPLAY’, false );

    But I’m not solved this problem…

    [redacted]

    — STATUS —

    
    ### WordPress Environment ###
    
    Home URL: https://www.francescolegrenzi.com
    Site URL: https://www.francescolegrenzi.com
    WC Version: 3.5.3
    Log Directory Writable: ✔
    WP Version: 5.0.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.26 - Consigliamo di usare PHP versione 7.2 o superiore per prestazioni e sicurezza maggiori. Come aggiornare la versione di PHP
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2q
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 511 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.3
    WC Database Prefix: jbloy_
    MaxMind GeoIP Database: ✔
    Dimensione totale database: 202.50MB
    Dimensione dati database: 177.09MB
    Dimensione indice database: 25.41MB
    jbloy_woocommerce_sessions: Dati: 0.02MB + Indice: 0.02MB
    jbloy_woocommerce_api_keys: Dati: 0.02MB + Indice: 0.03MB
    jbloy_woocommerce_attribute_taxonomies: Dati: 0.02MB + Indice: 0.02MB
    jbloy_woocommerce_downloadable_product_permissions: Dati: 0.02MB + Indice: 0.05MB
    jbloy_woocommerce_order_items: Dati: 0.02MB + Indice: 0.02MB
    jbloy_woocommerce_order_itemmeta: Dati: 0.02MB + Indice: 0.03MB
    jbloy_woocommerce_tax_rates: Dati: 0.02MB + Indice: 0.06MB
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    jbloy_icl_translation_batches: Dati: 0.02MB + Indice: 0.00MB
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    jbloy_loginizer_logs: Dati: 0.00MB + Indice: 0.01MB
    jbloy_mailpoet_custom_fields: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_forms: Dati: 0.02MB + Indice: 0.00MB
    jbloy_mailpoet_log: Dati: 0.02MB + Indice: 0.00MB
    jbloy_mailpoet_mapping_to_external_entities: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_newsletters: Dati: 0.02MB + Indice: 0.00MB
    jbloy_mailpoet_newsletter_links: Dati: 0.02MB + Indice: 0.03MB
    jbloy_mailpoet_newsletter_option: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_newsletter_option_fields: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_newsletter_posts: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_newsletter_segment: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_newsletter_templates: Dati: 1.52MB + Indice: 0.00MB
    jbloy_mailpoet_scheduled_tasks: Dati: 0.02MB + Indice: 0.03MB
    jbloy_mailpoet_scheduled_task_subscribers: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_segments: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_sending_queues: Dati: 0.02MB + Indice: 0.03MB
    jbloy_mailpoet_settings: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_statistics_clicks: Dati: 0.02MB + Indice: 0.05MB
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    jbloy_mailpoet_statistics_newsletters: Dati: 0.02MB + Indice: 0.03MB
    jbloy_mailpoet_statistics_opens: Dati: 0.02MB + Indice: 0.05MB
    jbloy_mailpoet_statistics_unsubscribes: Dati: 0.02MB + Indice: 0.05MB
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    jbloy_mailpoet_subscriber_custom_field: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_subscriber_ips: Dati: 0.02MB + Indice: 0.02MB
    jbloy_mailpoet_subscriber_segment: Dati: 0.02MB + Indice: 0.03MB
    jbloy_newsletter: Dati: 0.30MB + Indice: 0.13MB
    jbloy_newsletter_emails: Dati: 0.02MB + Indice: 0.00MB
    jbloy_newsletter_sent: Dati: 0.02MB + Indice: 0.03MB
    jbloy_newsletter_stats: Dati: 0.02MB + Indice: 0.03MB
    jbloy_newsletter_user_logs: Dati: 0.02MB + Indice: 0.00MB
    jbloy_options: Dati: 3.27MB + Indice: 0.08MB
    jbloy_postmeta: Dati: 9.52MB + Indice: 5.98MB
    jbloy_posts: Dati: 112.47MB + Indice: 1.03MB
    jbloy_simple_login_log: Dati: 0.06MB + Indice: 0.02MB
    jbloy_termmeta: Dati: 0.02MB + Indice: 0.03MB
    jbloy_terms: Dati: 0.02MB + Indice: 0.03MB
    jbloy_term_relationships: Dati: 0.02MB + Indice: 0.02MB
    jbloy_term_taxonomy: Dati: 0.02MB + Indice: 0.03MB
    jbloy_usermeta: Dati: 0.06MB + Indice: 0.03MB
    jbloy_users: Dati: 0.02MB + Indice: 0.05MB
    jbloy_wcpdf_invoice_number: Dati: 0.02MB + Indice: 0.00MB
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    jbloy_wfblocks7: Dati: 0.02MB + Indice: 0.05MB
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    jbloy_wfhoover: Dati: 9.52MB + Indice: 2.52MB
    jbloy_wfissues: Dati: 0.02MB + Indice: 0.06MB
    jbloy_wfknownfilelist: Dati: 3.52MB + Indice: 0.00MB
    jbloy_wflivetraffichuman: Dati: 0.02MB + Indice: 0.02MB
    jbloy_wflocs: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wflogins: Dati: 0.08MB + Indice: 0.03MB
    jbloy_wfnotifications: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wfpendingissues: Dati: 0.02MB + Indice: 0.06MB
    jbloy_wfreversecache: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wfsnipcache: Dati: 0.02MB + Indice: 0.05MB
    jbloy_wfstatus: Dati: 1.08MB + Indice: 0.09MB
    jbloy_wftrafficrates: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wonderplugin_slider: Dati: 0.50MB + Indice: 0.00MB
    jbloy_wpgdprc_access_requests: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wpgdprc_consents: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wpgdprc_delete_requests: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wpgdprc_log: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_campaign: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_campaign_list: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_custom_field: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_email: Dati: 0.06MB + Indice: 0.00MB
    jbloy_wysija_email_user_stat: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_email_user_url: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_form: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_list: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_queue: Dati: 0.02MB + Indice: 0.02MB
    jbloy_wysija_subscriber_ips: Dati: 0.02MB + Indice: 0.02MB
    jbloy_wysija_url: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_url_mail: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_user: Dati: 0.14MB + Indice: 0.08MB
    jbloy_wysija_user_field: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_user_history: Dati: 0.02MB + Indice: 0.00MB
    jbloy_wysija_user_list: Dati: 0.08MB + Indice: 0.00MB
    jbloy_yoast_seo_links: Dati: 0.33MB + Indice: 0.14MB
    jbloy_yoast_seo_meta: Dati: 0.08MB + Indice: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 1938
    ba_map: 1
    cbxgooglemap: 1
    custom_css: 1
    customize_changeset: 1680
    mailpoet_page: 1
    ml-slide: 1
    ml-slider: 1
    nav_menu_item: 42
    oembed_cache: 4
    page: 28
    portfolio: 88
    post: 40
    product: 4
    revision: 2147
    shop_order: 11
    user_request: 2
    video_gallery: 1
    wpcf7_contact_form: 3
    wysijap: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (46) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.1.3
    Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.0.3
    Advanced Custom Fields PRO: by Elliot Condon – 5.7.9
    All-in-One WP Migration: by ServMask – 6.83
    Blog Designer: by Solwin Infotech – 1.8.9.5
    Calafate Portfolio: by Ruben Bristian – 0.2
    Calafate Shortcodes: by Ruben Bristian – 0.3
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Contact Form CFDB7: by Arshid – 1.2.4.5
    Cookie Notice: by dFactory – 1.2.45
    Custom Error Pages: by Jesin – 1.1
    Duplica pagina: by mndpsingh287 – 3.2
    Duplicator: by Snap Creek – 1.3.4
    Envato Market: by Envato – 2.0.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.4.1
    Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.18.52
    IgniteUp: by Ceylon Systems – 3.3
    Leaflet Map: by bozdoz – 2.13.0
    Loginizer: by Raj Kothari – 1.4.1
    Newsletter: by Stefano Lissa
    The Newsletter Team – 5.8.7
    
    Postepay Gateway per Woocommerce: by Martino Stenta – 5.1 – Non testato con la versione attiva di WooCommerce
    Simple Login Log: by Max Chirkov – 1.1.3
    Spacer: by Justin Saad – 3.0.4
    TinyMCE Advanced: by Andrew Ozz – 5.0.0
    Upload Max File Size: by Ashutosh Kumar – 1.2
    WaterWoo PDF: by Little Package – 2.3
    WC Multiple Email Recipients: by Con Schneider – 1.2.4 – Non testato con la versione attiva di WooCommerce
    WooCommerce Fattureincloud: by Cristiano Zanca – 1.8.2
    Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.3
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.6
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.14
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.7.3
    
    WooCommerce Multilingual: by OnTheGoSystems – 4.3.7
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.5
    WooCommerce Services: by Automattic – 1.18.0
    WooCommerce: by Automattic – 3.5.3
    Wordfence Security: by Wordfence – 7.1.20
    WP File Manager: by mndpsingh287 – 4.0
    WP GDPR Compliance: by Van Ons – 1.4.8
    WP Avatar Utente: by flippercode – 2.1.6
    WPML Media: by OnTheGoSystems – 2.4.1
    WPML String Translation: by OnTheGoSystems – 2.9.1
    WPML Translation Management: by OnTheGoSystems – 2.7.2
    WPS Hide Login: by WPServeur
    NicolasKulka
    tabrisrp – 1.5.2.1
    
    YellowPencil: by WaspThemes – 7.1.4
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.8
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-4 (rated-4-en)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #7910 - /negozio/
    Carrello: #140 - /carrello/
    Cassa: #142 - /cassa/
    Il mio account: #144 - /mio-account/
    Termini e condizioni: #161 - /condizioni-generali-di-vendita/
    
    ### Theme ###
    
    Name: Calafate Child
    Version: 1.0
    Author URL: http://heythemers.com
    Child Theme: ✔
    Parent Theme Name: Calafate
    Parent Theme Version: 1.5.2
    Parent Theme Author URL: http://themeforest.net/user/vankarwai
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: calafate/woocommerce/checkout/form-checkout.php
    calafate/woocommerce/checkout/thankyou.php
    calafate/woocommerce/content-product.php
    calafate/woocommerce/content-product_cat.php
    calafate/woocommerce/content-single-product.php
    calafate-child/woocommerce/emails/customer-completed-order.php
    calafate-child/woocommerce/emails/email-styles.php
    calafate/woocommerce/global/wrapper-end.php
    calafate/woocommerce/global/wrapper-start.php
    calafate/woocommerce/loop/loop-end.php
    calafate/woocommerce/loop/loop-start.php
    calafate/woocommerce/myaccount/dashboard.php
    calafate/woocommerce/myaccount/form-login.php
    calafate/woocommerce/myaccount/form-lost-password.php
    calafate/woocommerce/myaccount/form-reset-password.php
    calafate/woocommerce/myaccount/lost-password-confirmation.php
    calafate/woocommerce/single-product/product-image.php
    calafate/woocommerce/single-product/product-thumbnails.php
    calafate/woocommerce/single-product/review-meta.php
    calafate/woocommerce/single-product/tabs/tabs.php
    calafate/woocommerce/single-product-reviews.php
    
    
    Moderator Steven Stern

    (@sterndata)

    Support Team Volunteer

    @cecofuli, Please don’t offer to send or post logon credentials on these forums:

    https://wordpress.org/support/guidelines#the-bad-stuff

    You can contact the author on their own site and, once there, the discussion is between the two of you. However, it is not OK to enter, offer, or send site credentials on these forums. We don’t want to encourage others (who are less reputable) to do similar things. It’s a fine line, but one that we need to enforce. Thanks for your cooperation.

    scarpinoc

    (@cecofuli)

    Ohh.. ok Steven, I’m so sorry… =(

    I’m very newbie about this website and WP in general.
    It’s my own website, it’s my first website (and I think the last ehehe).
    I’m 3d Graphic and writer. I’m not a web-designer or coder ^__^
    So I’m don’t know exactly what do do.
    I will follow your rules the next time

    Sorry again!

    Franci

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Plugin Review Team Rep

    @cecofuli You’re seeing PHP notices, which are not the same as errors, because you’ve turned on debugging.

    define(‘WP_DEBUG’, false);
    define( ‘WP_DEBUG_LOG’, false );
    define( ‘WP_DEBUG_DISPLAY’, false );

    You turned OFF debugging with that code, which is good. You should never have debugging on for your production site.

    Now. Should you be worried about the notices? Yes. If you wrote the code yourself, it has a bug. Google “WooCommerce Order properties should not be accessed directly” to learn more about that.

    If you DID NOT write the code, start by disabling plugins and switching your theme to try and find out what did cause it. Then you report the problem to them 🙂

    scarpinoc

    (@cecofuli)

    Hello Mika Epstein,

    thank you so much for your answer…
    I’m very newbie about website and I’m not able to write any line of code ehehe ^__^ . I’m a “simple” 3D graphic.

    So, what should I do if I want to create the debug.log file in my wp-content/ folder, but I don’t want to show to my client the warning/error message in the front-end (website or, in this situation inside the email generate by WooCommerce)? Do I need to change:

    define( ‘WP_DEBUG_DISPLAY’, false);

    in

    define( ‘WP_DEBUG_DISPLAY’, true);

    Do I understand correctly?

    Anyway, after two days of debugging (yes, I’m slow and not very smart with WP) install, uninstall, disable plug-in etc… I have discovered that the problem was a stupid, 7 months old plug-in for Italian payment: PostItaliane plug-in for Woocommerce.
    without it, no problems at all inside my COMPLETED emails. =)
    I’m more relaxed now…

    Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    Usually, this is the way that I recommend users enable the WP Debug:

    1. Login to your site through FTP
    2. Make a backup copy of wp-config.php
    3. Open this file and look for this line of code define('WP_DEBUG', false);
    4. Replace that line of code with the following snippet:

    
    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors',0);
    

    Finally, save and re-upload this file.

    This will ensure that all errors are saved to a debug.log file inside the /wp-content/ directory, without displaying them to visitors of your website.

    Thank you for letting us know that the issue was resolved. I’m going to mark this as resolved now – if you have any further questions, you can start a new thread.

    • This reply was modified 4 months ago by  Fernando.
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