Support » Fixing WordPress » Help! Site Not Showing Up – Getting An Error Message When I Visit It

  • Hello! My site was working fine, however I visited it yesterday and it’s not showing up. Instead I’m getting an error message (see below). I contacted my hosting provider and they said they couldn’t do anything because it was a WordPress issue, and they’re not developers. I’m not a developer either so I’m not too sure how to fix this (I didn’t update the code or anything – so don’t know what caused this issue).

    Any help would be greatly appreciated! Thank you.

    Here is the error message:

    Warning: require(/home3/asd101/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home3/asd101/public_html/wp-settings.php on line 19

    Fatal error: require(): Failed opening required ‘/home3/asd101/public_html/wp-includes/load.php’ (include_path=’.:/opt/php54/lib/php’) in /home3/asd101/public_html/wp-settings.php on line 19

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    I have the same problem and tried a lot, but nothing works.

    But one of the members here told me to delet and reload via ftp the actual folder wp-admin and wp-includes. (NOT wp-content). It didnĀ“t help me, but may be it could help you.

Viewing 2 replies - 1 through 2 (of 2 total)
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