Title: Help – Site down
Last modified: August 19, 2016

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# Help – Site down

 *  Resolved [Greg Dyer](https://wordpress.org/support/users/gdyer911/)
 * (@gdyer911)
 * [15 years, 4 months ago](https://wordpress.org/support/topic/help-site-down-2/)
 * Can someone tell me whats calling this –
 * Fatal error: Call to undefined function shopp() in /home/everyt27/public_html/
   blog/wp-content/plugins/shopp-cache-helper/shopp-cache-helper.php on line 77
 * I tried installing cache helper
 * [http://www.everythingpuntagorda.com](http://www.everythingpuntagorda.com)
 * Thanks in advance…
 * Greg

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Greg Dyer](https://wordpress.org/support/users/gdyer911/)
 * (@gdyer911)
 * [15 years, 4 months ago](https://wordpress.org/support/topic/help-site-down-2/#post-1990773)
 * Got it ….renamed shopp-cache-helper.php –
 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [15 years, 4 months ago](https://wordpress.org/support/topic/help-site-down-2/#post-1990774)
 * I would turn off the shop plugin. If you can’t get into the admin section, you’ll
   need to do it manually by renaming the plugins folder via FTP or SSH.
 *  Thread Starter [Greg Dyer](https://wordpress.org/support/users/gdyer911/)
 * (@gdyer911)
 * [15 years, 4 months ago](https://wordpress.org/support/topic/help-site-down-2/#post-1990782)
 * Wow…got it… I was dead in the water…with no admin
 * quick way to learn!
 * Thanks for the Help!
 * Greg
 *  [creation_de_sites_internet_74](https://wordpress.org/support/users/cration_de_sites_internet-_74/)
 * (@cration_de_sites_internet-_74)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/help-site-down-2/#post-1991082)
 * Same message on one of the websites I manage. Terrible ! It completely broke 
   the website, no way to get back or delete the file through the ftp ! I’m forced
   to reinstall the whole files on the server to get the website working back.
 * What’s the hell is this plugin ?!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Help – Site down’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [creation_de_sites_internet_74](https://wordpress.org/support/users/cration_de_sites_internet-_74/)
 * Last activity: [15 years, 2 months ago](https://wordpress.org/support/topic/help-site-down-2/#post-1991082)
 * Status: resolved

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