Help: sending an html email does not work – never arrives, imported from Bee pro

  • Resolved seeanimalswild

    (@seeanimalswild)


    1 year ago

    Hi, I am building a relatively large website. It has a variety of ways for both supporters and users to get involved. These are all listed on one of my pages. What I want to do is include a contact form email box which people can enter their email address and be sent my HTML email automatically (for completion later).

    I created my HTML email on a website called BEE pro, and it works nicely. However, when we copied the HTML code for the email across to the form set-up of the email, and sent a test, nothing came through.

    As a matter of record, we tested the same form before putting in the HTML code and these emails came through perfectly

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author codepeople

    (@codepeople)

    1 year ago

    Hi,

    There may be a restriction related to the HTML content in the email server. I recommend you to install a free WordPress email log plugin, these type of plugins will register every email sent from WordPress to the email server and you can detect this way on which side the email is being lost. The email log plugin may also report failures sending the email depending of the case.

    Thank you for using the plugin!

    Thread Starter seeanimalswild

    (@seeanimalswild)

    1 year ago

    to be perfectly honest, I’m not exactly sure what we did to fix this issue but we have. One thing that was clear, was that the issue was at the wordpress end, not Gmail as suggested above.

    Anyway, at this point it appears that your plugin is working.

    One thing we noticed, is that the email got automatically sorted into the promotions folder. Is this normal? Is there anything we can do to stop this happening

    Anyway, thank you for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
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