Help! product variation not working

  • Resolved knotsandots

    (@knotsandots)


    3 years, 10 months ago

    Hi! When I go to a product on my website and choose a colour, the image of the product doesn’t link to the chosen colour or show images that I have added in the gallery. I’ve tried installing third party plugins and the same thing happens. I tried uninstalling themify updates and it still didn’t work. I have also tried both storefront and twenttwenty themes and have had no luck.

    Each product only shows one image and does not show other images in gallery or variation of a product in different colors.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Tseten a11n

    (@tibetanitech)

    3 years, 10 months ago

    If I understand it correctly you would like to change the product image based on customer’s color selection. This functionality is not available in WooCommerce by default, however, you can add the extension Variation Swatches and Photos to achieve your goal.

    You can check the demo here:

    https://elementstark.com/woocommerce-extension-demos/product-category/swatches-and-photos/

    If you want to try any of WooCommerce.com products, please note we have a 30-day refund policy. If the product doesn’t work the way you need or you think another product would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here: http://woocommerce.com/refund-policy/

    Thread Starter knotsandots

    (@knotsandots)

    3 years, 10 months ago

    Hi @tibetanitech

    So you’re saying that WooCommerce has a variation function, but it doesn’t work or is not supposed to work? Why would the function be available and why would information on how to set it up for a shop be available if one would have to pay extra for it.

    All I want is for there to be more images in my product gallery and for my variation image to change based on what color the customer chooses. And from the research I have done, I should be able to do this in WooCommerce without a plugin.

    Plugin Support Tseten a11n

    (@tibetanitech)

    3 years, 9 months ago

    Hi @knotsandots,

    I apologize for the misunderstanding. I wasn’t aware of this functionality built-in WooCommerce core. I ran a test on my test site and it works fine for me. The image gallery was changing based on the variation I selected.

    Usually, isolated behavior like what you describe and which has not displayed during our cross-testing can be related to code with another plugin or a theme that is causing a potential conflict of some kind.

    To determine if there is any conflict between your theme or plugins, follow the below instruction:

    Please upload the Health Check Plugin. It is a tool that can be useful for debugging:

    https://wordpress.org/plugins/health-check/

    You can disable all plugins and change the theme while you’re logged in without affecting normal visitors to your site.

    Go to **Dashboard ➔ Health Check ➔ Troubleshooting tab ➔ Enable troubleshooting mode**.

    You’ll be prompted at the top to activate a default theme. Please activate the Storefront theme or TwentyNineteen.

    Then, go to Plugins. You’ll see all plugins have been deactivated. Please activate only **WooCommerce** and test your product variation funtionality.

    If it now works as expected you can enable plugins one at a time, testing each time which will hopefully identify the culprit.

    Finally, activate your theme again and test.

    To know more about how to troubleshoot with Health Check Plugin, please follow the link below:

    https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    Let us know how that goes.

    Thread Starter knotsandots

    (@knotsandots)

    3 years, 9 months ago

    Hi @tibetanitech

    Thank you so much for actually getting back to me! I have now ran the troubleshoot and followed your instructions and the problem occurs when I activate ElementorPro .

    What should I do about that, as many of the features I use are in the pro plan.

    Plugin Support mouli a11n

    (@mouli)

    3 years, 9 months ago

    Hi there,
    If this is a compatibility issue between WooCommerce and Elementor, the best folk to talk to are the Elementor Support crew as they might have an update to fix this for you.

    I hope that helps you to figure it out.

    Plugin Support Tseten a11n

    (@tibetanitech)

    3 years, 9 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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