Title: Help – Plugin Not Installing
Last modified: August 21, 2016

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# Help – Plugin Not Installing

 *  Resolved [janegois](https://wordpress.org/support/users/janegois/)
 * (@janegois)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/help-plugin-not-installing/)
 * Hi
 * Can someone give me some guidance to a non technical person? I want to download
   the Genesis Easy Columns plugin but when I do this I get this message
 * PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘C:\Windows\TEMP/genesis-
   easy-columns.tmp
 * I recently swapped from a Windows PC to a Mac so could this be a reason I am 
   getting this message? If so, how can I resolve this error message?
 * Thank you in advance for your help.
 * Jane
 * [http://wordpress.org/extend/plugins/genesis-easy-columns/](http://wordpress.org/extend/plugins/genesis-easy-columns/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Code96](https://wordpress.org/support/users/code96/)
 * (@code96)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/help-plugin-not-installing/#post-3847016)
 * Jane,
 * I am sorry to hear about the trouble you are having. Which hosting company are
   you using? I am assuming you are using a Windows server?
 *  Plugin Author [Code96](https://wordpress.org/support/users/code96/)
 * (@code96)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/help-plugin-not-installing/#post-3847104)
 * Jane,
 * I have noticed no new activity, and am marking this topic as closed. If the problem
   persists, please do not hesitate to start a new thread.
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Help – Plugin Not Installing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/genesis-easy-columns_f8f8f8.svg)
 * [Genesis Easy Columns](https://wordpress.org/plugins/genesis-easy-columns/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/genesis-easy-columns/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/genesis-easy-columns/)
 * [Active Topics](https://wordpress.org/support/plugin/genesis-easy-columns/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/genesis-easy-columns/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/genesis-easy-columns/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Code96](https://wordpress.org/support/users/code96/)
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/help-plugin-not-installing/#post-3847104)
 * Status: resolved