Help please. Website down after updating plugins

  • itrhybrid

    (@itrhybrid)


    14 years, 9 months ago

    First, I’m not sure of the exact version I’m running now.
    I’m not sure what happened to my website. I updated a couple of plug ins on my website, but now it’s just loading a blank page. The plug ins were the photo viewer and one of the commerce plug ins. A few of my friends have confirmed they are seeing a blank page as well. My website is here: http://www.jboyerphotography.com/

    I cannot even load the page to log in and see what’s wrong or revert the changes. Can anyone provide some assistance?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter itrhybrid

    (@itrhybrid)

    14 years, 9 months ago

    OK. After some research, I found the problem. I actually went through my hosting company, and deleted the plug ins that were causing the problem. My website is back!

    slamman

    (@slamman)

    14 years, 9 months ago

    Careful following these instructions could cause loss of data.

    1. FTP to your website and copy (download) the folders of the pluggins for backup.
    2. Then delete the plugin folders from your server.
    3. Reload your web page (ctrl + f5) and see if everything is working (except the now missing plugins).
    4. Then try re-installing plugins individually to see which one caused the problem.
    5. If you have the same problem after installing one of the plugins go back to step 2 and do not re-install this plugin. You may have to stick with the older version or figure out what the problem is.

    Thread Starter itrhybrid

    (@itrhybrid)

    14 years, 9 months ago

    Hi slamman, That’s exactly what I did. I went through the control panel of my website’s hosting interface and just deleted the last two plugins that I updated. I don’t really use them anyway, so I just got rid of them all together.

Viewing 3 replies - 1 through 3 (of 3 total)

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