Title: Help please
Last modified: April 8, 2026

---

# Help please

 *  Resolved [hopfenheinz](https://wordpress.org/support/users/hopfenheinz/)
 * (@hopfenheinz)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/help-please-248/)
 * Our soccer club, which is dedicated to the integration of young people, has switched
   hosting providers for the website ssvsaarlouis.de.
 * We created a backup using Updraft and downloaded it.
 * Now we want to restore the backup on the new hosting provider.
 * Uploading to the WordPress plugin works, but nothing happens afterward.
 * What are we doing wrong?
 * We don’t make any money from the website. Everything is done on a volunteer basis.
 * Please don’t tear my request apart. I’m at my wits’ end.
 * Thanks for any help.
 * _Translated with [DeepL.com](https://www.deepl.com/?utm_campaign=product&utm_source=web_translator&utm_medium=web&utm_content=copy_free_translation)(
   free version)_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/help-please-248/#post-18875283)
 * Hi there,
   It sounds like you’ve done everything correctly, it’s curious the plugin
   isn’t working.Could you describe the difficulty you have with the plugin or provide
   a screenshot?You can use a free service like [https://www.pasteboard.co/](https://www.pasteboard.co/)
   to share the screenshot.Could you tell me which hosting you’re using? Sometimes
   this can also be a factor.Best regards,Nick
 *  Thread Starter [hopfenheinz](https://wordpress.org/support/users/hopfenheinz/)
 * (@hopfenheinz)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/help-please-248/#post-18875332)
 * Hi Nick,
   Thanks for your quick reply.I click the button below the text that says“
   Drop your backup files.”Then I select the file. It appears in the bottom left
   corner. But nothing happens.
 * ![](https://i0.wp.com/ssvsaarlouis.de/wp-content/uploads/2026/04/Bildschirmfoto-
   2026-04-08-um-18.26.54-scaled.png)
 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/help-please-248/#post-18875360)
 * Hi there,
   Thanks, I’m very happy to help.So I think I have any idea of what’s
   happening and I’ll explain the possible solution.The backup files are mostly 
   in the zip file format, except for the database, that’s gz.What you need to upload
   is the zip files and database (gz) which will look like this:
 * ![](https://i0.wp.com/vkxf0hbv8b4.c.updraftclone.com/wp-content/uploads/2026/
   04/files.jpg?ssl=1)
 * Your files will feature the name of the source website instead of ‘UpdraftClone’,
   etc.
   The files in the image above are a basic guideline but you may have more
   than this.For example, you could have multiple uploads files uploads2.zip, uploads3.
   zip, etc.It’s possibly the same for plugins but much less likely for themes.zip
   and others.zip.In short, you should upload all the related backup files from 
   the same backup time.These are the actual backup files. Currently it looks like
   only a log file was uploaded.I hope this helps. Please message me back if you
   have any difficulties or questions.Best regards,Nick
 *  Thread Starter [hopfenheinz](https://wordpress.org/support/users/hopfenheinz/)
 * (@hopfenheinz)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/help-please-248/#post-18875376)
 * Hi Nick,
   Thanks again for your incredibly helpful assistance.I only have the 
   one with the “up” button.Looks like I’ve got some work ahead of me.
 * Best regards
   Frank
 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/help-please-248/#post-18875400)
 * Hi Frank,
   Thank you very much, my pleasure.If you have any difficulties or questions
   just message back and I’ll help.I hope it all goes smoothly but if in doubt please
   feel free to ask advice.Best regards,Nick

Viewing 5 replies - 1 through 5 (of 5 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhelp-please-248%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * Last activity: [4 weeks, 1 day ago](https://wordpress.org/support/topic/help-please-248/#post-18875400)
 * Status: resolved