Title: Help please Last modified: August 22, 2016 --- # Help please * [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/) * It been a few weeks and I even posted here already but with no answer. Maybe someone knows: * As I wrote, I created an upgrade pro form and the form looks weird. This time I posted a screenshot. * 1. I dont understand why a logged in user at level #1 needs to insert his username, address, password, etc to upgrade. * 2. I don’t understand what the Checkout Options are as its empty and does nothing. * 3. I want to offer both paypal and stripe (as in credit cards) but the pro forms are only either PP or Stripe. I want it to look like the demo on S2Member where a user selects the check box paypal, visa blah blah, and then he is directed there when he pays. * [Screenshot](http://i.imgur.com/yA4YfPX.png) * [https://wordpress.org/plugins/s2member/](https://wordpress.org/plugins/s2member/) Viewing 13 replies - 1 through 13 (of 13 total) * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685556) * > 1. I dont understand why a logged in user at level #1 needs to insert his username, > address, password, etc to upgrade. * You’re not giving much away in the screenshot, are you? But it doesn’t look to me as though you were logged in when you took it. * So I’d check that first. If you were, then I’d check these things: * 1. Have you made sure that the page on which this is appearing is not being cached? * 2. Is the page on which this appears fully protected? It must be for this to work. * 3. If your answer to (1) and (2) are also yes, then I’d check for a theme or plugin conflict. * Thread Starter [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685695) * Sorry about the screenshot, I was just showing the form as it shows up to the logged in user. * I can confirm I’m logged in 🙂 * To give it a try: user: test pass: test12345 at [http://puoianchetu.it/accedi](http://puoianchetu.it/accedi) * Once you log in you are a simple registered user level #0. * I want to allow this user to upgrade to level #1 so I create a modify pro form. * Here it is: [http://puoianchetu.it/carrello-2](http://puoianchetu.it/carrello-2) * And this is the code I used: * [s2Member-Pro-Stripe-Form modify=”0″ level=”1″ ccaps=”” desc=”€149 / tantum ( 2 mesi accesso)” cc=”EUR” custom=”puoianchetu.it” ta=”0″ tp=”0″ tt=”D” ra=”149″ rp=”2″ rt=”M” rr=”0″ coupon=”” accept_coupons=”1″ default_country_code=”IT” captcha =”0″ /] * PS I still don’t understand what Checkout Options are 🙂 * Thread Starter [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685697) * Sorry update: * 1. yes 2. yes 3. using enfold (pretty standard theme) and doesn’t look like a conflict * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685704) * [@jenkisan](https://wordpress.org/support/users/jenkisan/), * Just to make sure, are you saying you have tried changing to a default theme? Because Enfold is far from a “standard” theme. It’s very popular, yes, but that’s not quite the same thing. * Thread Starter [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685705) * 🙂 I suppose you are right, enfold is far from ‘standard’. Perhaps what I meant is that its popular so if there was such as issue it probably popped up. * However, I activated 15 and same thing. * Problem is also, I don’t know WHAT I should be seeing. * If a user is signed in and wants to upgrade, what does the form look like? Or what should it look like? * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685708) * What should be happening, I believe, is that the extra fields are not displayed, while those that are should be pre-populated with the user’s details. * That’s why I wondered whether you were logged out, when neither would be true. * The only other thing I can think of is that perhaps you have a javascript problem. Have you tried checking the console in your browser? * Thread Starter [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685710) * Bravo!! * One step closer!! I didn’t think about a js error. Here it is. Does this mean anything to you? * Failed to load resource: the server responded with a status of 404 (Not Found) [http://puoianchetu.it/wp-content/plugins/s2member/s2member-o.php?ws_plugin_…bals=20d7eed2feb2fae91f16b2ab57e00d06&qcABC=1&ver=150102-150102-1241182319](http://puoianchetu.it/wp-content/plugins/s2member/s2member-o.php?ws_plugin_…bals=20d7eed2feb2fae91f16b2ab57e00d06&qcABC=1&ver=150102-150102-1241182319) Failed to load resource: the server responded with a status of 404 (Not Found) [http://puoianchetu.it/wp-content/plugins/s2member/s2member-o.php?ws_plugin__s2member_css=1&qcABC=1&ver=150102-150102-1241182319](http://puoianchetu.it/wp-content/plugins/s2member/s2member-o.php?ws_plugin__s2member_css=1&qcABC=1&ver=150102-150102-1241182319) Failed to load resource: the server responded with a status of 404 (Not Found) * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685717) * Only that you have a problem! I’d go back to deactivating all your plugins and changing your theme, and then checking the console again. * If you still have the problem even in that state, then I’d talk to your host. * Thread Starter [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685731) * Do you know if its possible to just deactivate s2member, delete it, and reinstall? Are the settings saved? * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685735) * It is if you set `General Options -> Plugin Deletion Safeguards` but that will also probably ensure that the problem remains after reinstall. * There is an alternative option if you have the Pro version (via `s2M -> Import/ Export -> s2Member Options (Import/Export)` which would allow you to export your savings, delete s2 with safeguards turned off, and then reinstall and import your settings. * Thread Starter [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685736) * Could I also just upload the file, delete the /s2member folder and unzip the file? * Would this technically replace all the plugin files and keep the settings in the db? * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685737) * Yes, but if it’s a database issue, which it might well be, that approach will not solve anything. * Thread Starter [jenkisan](https://wordpress.org/support/users/jenkisan/) * (@jenkisan) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685742) * I can confirm its not the files… and am scared of losing or screwing data up on database. I’ve backup the site and db and I have pro so I’ll try the export you suggested. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Help please’ is closed to new replies. * ![](https://ps.w.org/s2member/assets/icon-256x256.png?rev=980067) * [s2Member – Excellent for All Kinds of Memberships, Content Restriction Paywalls & Member Access Subscriptions](https://wordpress.org/plugins/s2member/) * [Frequently Asked Questions](https://wordpress.org/plugins/s2member/#faq) * [Support Threads](https://wordpress.org/support/plugin/s2member/) * [Active Topics](https://wordpress.org/support/plugin/s2member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/s2member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/s2member/reviews/) * 13 replies * 2 participants * Last reply from: [jenkisan](https://wordpress.org/support/users/jenkisan/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/help-please-165/#post-5685742) * Status: not resolved