Help pages Not working

  • Resolved GeddeDev

    (@ggedde)


    3 years, 7 months ago

    When I click on some Help pages Like (Read the Upgrade Guide)
    I receive a blank page that says. “Sorry, you are not allowed to access this page.”
    However, all other plugin pages work.

    I ran all the Migrate/Update options in your plugin tools and still have the same issue. I have the latest version of WordPress and Plugins (including yours)

    However, on my local dev machine it works fine, but on Production is does not.
    I copied all the files and DB from Production to my local machine so there is no different in database or files. I ran all the same Update/Upgrade functions on both machines.

    Would you have any clue as to what might be happening or where I should first look.
    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 7 months ago

    Have you customised your User role capabilities?

    Try logging in as an admin user and running the Reset Permissions tool.

    Thread Starter GeddeDev

    (@ggedde)

    3 years, 7 months ago

    Yes, I have done that, I am logging in as an Administrator. I have even ran with Option key. Still no luck.

    Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 7 months ago

    To view the Help pages, you need the following capabilities (depending on the help page being viewed):

    edit_posts
    edit_others_posts
    manage_options

    Can you verify the user role has these capabilities?

    Thread Starter GeddeDev

    (@ggedde)

    3 years, 7 months ago

    Yes, that is confirmed. In Fact all capabilities are enabled for Administrator.

    Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 7 months ago

    Does this only happen on the Welcome pages?

    /wp-admin/index.php?page=site-reviews-welcome&tab=upgrade-guide

    Thread Starter GeddeDev

    (@ggedde)

    3 years, 7 months ago

    Yep!
    Same thing works on my Local Dev, but not on Production.
    PHP is the same version.
    Both are using Nginx.

    Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 7 months ago

    Please use the Contact Support section on the Help page to contact me directly so I can help further, make sure to include the console log and Site Reviews System Info.

    Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 7 months ago

    I haven’t heard an update from you in a week so will close this topic.

Viewing 8 replies - 1 through 8 (of 8 total)
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