Support » Plugin: PayPal Plus for WooCommerce » Help – No PayPal payment options being displayed.

  • Resolved dav74

    (@dav74)


    This morning I checked the “Kasse” and no PayPal payment options are displayed in either the FireFox, IE or Chrome browsers (https://snag.gy/UQXCDi.jpg). I then checked Safari and with Safari there is not an issue. I am on a MacBook Pro but I also checked from a windows computer.

    Do you have any idea what could be causing this?

    Thanks for a quick reply.

    • This topic was modified 3 months, 2 weeks ago by  dav74.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    All of a sudden the paypal payment options are being displayed again. I am not sure why they did not load this morning on certain browsers. The “Kasse”page is also not cached at all.

    Could this have been due to PayPal for some reason? Majority of our users pay with PayPal, so if that is not available for them, we have quite a big issue 🙂

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @dav74

    maybe there was a PayPal server issue or an issue with the cache of your server. We don’t receive any information when PayPal does anything on their servers or adjust customers accounts.

    But glad to heard it works for now.

    Hello @aweissinpsyde

    Unfortunately this problem is not resolved. There is 100% a problem with your plugin and I am not sure why. At present, no matter what we do “Kauf auf Rechnung” does not display in either FireFox or Chrome. It was there earlier today, but it has now disappeared. It seesm it is more an issue when we are logged in to the site.

    We also found many orders on our backend which has not been successful or had not completed, where users had selected “Kauf auf Rechnung” but it had not worked.

    We do not cache the Kasse page, so we are really not sure what is goign on. Please help!

    Hello @aweissinpsyde

    Have you fully tested your plugin with the “German Market” plugin? If I disable “German market”, then none of the Payment options for PayPal Plus are displayed. I find this a rather strange coincidence.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    @dav74

    Kannst du bitte einmal eine Email mit dem Genauen Problem und German Market an paypalplus@inpsyde.com senden?

    Vielen Dank

    Hallo @aweissinpsyde

    Wir sind bereits in Kontakt per E-Mail. Ich habe gestern meine datei für unsere development site geschickt.

    Vielen Dank

Viewing 6 replies - 1 through 6 (of 6 total)
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