Moderator
t-p
(@t-p)
Hello! I have a website with a custom theme.
If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.
Forum volunteers are also not given access to custom or commercial products, so they would not know why your custom or commercial theme is not working properly. This is one other reason why volunteers forward you to the custom/commercial product’s vendors. The vendors are responsible for supporting their custom/commercial product.