Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Help! My Jetpack page is blank

  • Resolved chainagents

    (@chainagents)


    My Jetpack Dashboard and Setting pages are blank. Site stats keeps loading(maybe because it is a new WordPress website).

    My PHP version is 8.0.0
    My WordPress version is 5.5.3

    Steps I did:
    -Deactivate and activate Jetpack
    -Delete and re-install Jetpack
    -Disable all the plugins

    Still the same.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thank you for contacting us about the blank Dashboard and Settings pages, and for carefully detailing the steps you’ve already tried, @chainagents!

    This might be the problem:

    My PHP version is 8.0.0

    It looks like your site is running PHP 8.0.0RC5, but neither WordPress 5.5.3 nor Jetpack 9.1 are compatible with this version. Details here:

    Thread Starter chainagents

    (@chainagents)

    Thank you for the response!

    I have switched to version 7.4.12 but still the same thing. Blank page. I tried deleting and installing again but it does not work and I get a blank dashboard and setting page.

    Tracy

    (@tmmbecker)

    Right now, the site is not connected to our servers, so you won’t see anything on the Dashboard and Settings pages until we get it reconnected.

    It’s likely that something on the site is interfering here. As a next step, please fully delete the Jetpack plugin (making sure that all of the files have been deleted from the server) and then reinstall again.

    If you’re still not able to connect, then please try to deactivate and then connect in a fresh browser session, with no cookies — perhaps in an incognito window, if possible?

    If the aforementioned didn’t help, can you please try to temporarily deactivate the other plugins and then try to connect Jetpack again?

    Let us know how that goes 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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