Help, my feed is stuck processing

  • Resolved bulld_digital

    (@eskamediawork)


    4 years, 1 month ago

    Hi,

    The Google 2 shopping feeds on my website is stuck at 9% and 18% and won’t update anymore.
    It used to work fine before I started using a server side cron job.
    It then stopped working.

    So I disabled the server cron and let WP cron handle things again.
    The wp cron is working correctly but it won’t update the feed.

    I tried the following:

    -Deactivate the plugin, then activate it again
    -Manually start the feed update
    -Disabling Redis cache server side

Viewing 6 replies - 1 through 6 (of 6 total)
  • supportadtribes

    (@supportadtribes)

    4 years ago

    Hi,

    Thanks for using our plugin and reaching out to us.

    • Are you sure Redis is fully disabled as it is known to cause refresh issues with our plugin?
    • When you check the list of cron events/hooks, which ones start with woosea?
    Thread Starter bulld_digital

    (@eskamediawork)

    4 years ago

    Yes, Redis is deactivated and completely uninstalled from the server:
    https://share.getcloudapp.com/v1uOnNBB

    Caches are emptied again.

    Here’s the cron event: https://share.getcloudapp.com/Jruom19A

    The feeds are still stuck @ 9%

    supportadtribes

    (@supportadtribes)

    4 years ago

    Did you already check your WooCommerce fatal error logs of today and/or yesterday to see if there are errors in them? Changes are that the plugin ran into a server-configuration limitation.

    Look for maximum execution time errors, maximum CPU usage errors or maximum memory usage errors.

    Thread Starter bulld_digital

    (@eskamediawork)

    4 years ago

    Fatal errors are present in the logs but have nothing to do with your plugin, memory, max-execution or CPU errors. We’re on a dedicated server with a 4 core CPU, 8GB ram and a 160GB disk. Server limitations should therefore not be an issue.

    We switched to the CTX Feed plugin and that solved our problems.

    supportadtribes

    (@supportadtribes)

    4 years ago

    Assuming the issue at hand has been resolved and/or our help is no longer required we will close this topic. Do not hesitate to reach out to us again whenever you need our support.

    awaaxyb

    (@awaaxyb)

    3 years, 9 months ago

    Same problem, CTX feed is a product feed plugin too?

    • This reply was modified 3 years, 9 months ago by awaaxyb.
Viewing 6 replies - 1 through 6 (of 6 total)

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